Teams at Salesforce

Manages a global technical support engineering team serving Salesforce AI and Data360 customers. Responsibilities include setting performance goals, coaching and developing engineers, overseeing workflows and escalations, improving customer satisfaction and resolution times, producing business reports, and collaborating cross-functionally. The manager will also drive adoption and governance of AI-assisted diagnostics, Einstein case classification, log analysis, coding assistants, semantic search, and AI-optimized knowledge content.

Lead enterprise endpoint and defense architecture across endpoint, cloud, SaaS, email, network, and perimeter security. Own vulnerability and exposure management, reference architectures, technical standards, telemetry integration with SIEM and SOAR, threat modeling, automation, technology evaluations, PoCs, RFPs, and acquisition assessments. Partner with product, engineering, and program teams on security roadmaps, platform modernization, and deployment across on-premises, hybrid, and multi-cloud environments.

Lead the architecture, development, and operation of Salesforce’s enterprise PKI platform across hybrid cloud environments. Responsibilities include EJBCA-based CA and RA infrastructure, certificate lifecycle automation, modern enrollment protocols, cloud and CI/CD integrations, IoT and workload identity, mTLS, PQC readiness, incident response, compliance, documentation, and technical mentorship. The role also requires building secure production-grade software and effectively incorporating AI tools and agents into engineering workflows.