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Healthtech • Social Impact • Telehealth
Supports the full lifecycle of Healthcare Advocates through onboarding, 30/60/90-day check-ins, office hours, performance tracking, patient-situation guidance, protocol development, and training improvements. The role requires strong organization, proactive problem-solving, data-driven decision-making, sound judgment, and empathetic communication while building structure and processes within a growing startup.
Healthtech • Social Impact • Telehealth
Provides responsive support to a remote network of therapists and clinicians through email and phone. Responsibilities include troubleshooting technical and logistical issues, answering caseload and provider-patient matching questions, tracking requests through resolution, escalating issues appropriately, and proactively building provider relationships. The role requires strong organization, follow-through, sound judgment, empathy, and comfort creating structure in an evolving startup environment.
Healthtech • Social Impact • Telehealth
Serve as the first point of contact for patients and families through phone, email, and SMS. Respond promptly, resolve straightforward requests, triage inquiries, route patients to appropriate care team members, troubleshoot administrative and clinical workflows, and support patients throughout their care journey. The role requires empathy, organization, reliability, comfort with high-volume communication, and the ability to learn healthcare technology tools.
