Jobs at Sago

Manage end-to-end online data collection projects across multiple accounts: act as client/vendor contact, review specs, deploy sample, monitor fielding and quotas, validate and prepare data deliveries, manage vendors and budgets, communicate progress, resolve issues, and support coding/analysis and reporting while following SOPs.

Greet and attend to clients and research participants on-site, provide high-quality hospitality and reception services, review project materials, assist with audio/video recording, and perform administrative and hospitality duties to ensure a friendly, professional participant experience.

Provide in-person hospitality and reception for clients and research participants: greet guests, review project materials, perform audio/video recording, and handle administrative and hospitality duties while maintaining a friendly, professional environment.

Conduct subject interviews to screen eligibility, explain study procedures and risks, obtain and document informed consent, schedule and coordinate study visits, handle study documentation, and collaborate with clinical teams to ensure participant safety and protocol compliance.

Conduct participant interviews to screen eligibility, explain study procedures and risks, obtain and document informed consent, schedule and manage study visits, handle investigational product per protocol, and coordinate with clinical project teams to ensure participant safety and study compliance.

Conduct participant screening interviews, obtain and document informed consent, schedule and coordinate study visits, handle investigational product per protocol, collaborate with project and site teams, and maintain participant-focused, compliant study documentation.

Conduct eligibility interviews, obtain and document informed consent, schedule and coordinate study visits, handle investigational product per protocol, maintain regulatory-compliant documentation, and collaborate with clinical project teams to ensure participant safety and study success.

The Research Project Interviewer recruits participants for studies, conducts eligibility interviews, explains study processes, obtains informed consent, and manages study visits.

Lead product development and lifecycle for enterprise digital platforms: gather stakeholder requirements, define roadmaps/backlogs, collaborate with engineering and design, drive agile delivery, evaluate market trends and AI integrations, and coordinate with clients and vendors.

Conduct phone screening and in-person subject interviews to determine eligibility, obtain informed consent, schedule and support study visits, manage investigational product inventory, and maintain accurate study documentation while ensuring protocol and regulatory compliance.

Conduct phone screening and in‑person subject interviews to assess eligibility, obtain informed consent, schedule and manage study visits, handle investigational product inventory, and maintain accurate study documentation while supporting participant retention and protocol compliance.

Lead and scale Customer Success and Operational Delivery for a growing business line. Drive client satisfaction, retention, adoption, and growth; manage delivery of client programs; develop scalable processes; oversee budgeting, forecasting, and profitability; lead and coach a team; partner cross-functionally with Sales, Product, Operations, and Panel teams to improve outcomes and implement automation and platform enhancements.

Provide high-quality inbound/outbound support to survey respondents: handle calls, triage and resolve inquiries, document interactions, escalate complex issues, work with internal teams, and meet productivity and satisfaction targets.

As a Client Services Manager, you will oversee facility operations, manage staff, address client needs, and ensure high-quality service and client satisfaction.

Provide technical support for hardware, software, and network issues both remotely and in person. Support Microsoft 365 apps, manage user accounts via Active Directory and Azure AD, configure and maintain endpoints and peripherals, assist with VPN and email, document incidents in a ticketing system, and participate in rotating weekend on-call shifts.

Provide in-person hospitality and reception support for clients and participants: greet guests, review project materials, perform administrative duties, and assist with audio/video recording while maintaining a professional, friendly environment.

As a Market Research Interviewer, you will conduct surveys via phone, record responses, and collaborate with the team while ensuring effective communication and organizational skills.

Provide in-person hospitality and reception services for clients and research participants, greet and assist visitors, review project materials, perform audio/video recording, and handle administrative and hospitality duties to ensure a professional, friendly experience.