Manager, Data Processing

SAGO is a global leader in market research and data solutions, committed to connecting human answers to business questions. The world is transforming, and SAGO is continuously reaching new heights, redefining our solutions beyond our clients' wildest expectations, and making it smarter, faster, and easier to gain insights that matter.  

We're a team of innovators, strategists, and problem-solvers, passionate and inspired thinkers, who celebrate our wins. Vibrant Leaders who empower our colleagues and innovate the Market Research industry. Curious learners, constantly finding new ways to transform. Bold thinkers and Authentic team members who show up to work every day being ourselves, never afraid of new ideas or opinions, because we believe they matter.

The Manager of Data Processing will be responsible for managing Sago’s internal data team and relationship with vendors, in addition to working directly on data checks and tabulations. They will be asked to coordinate with programmers, quality assurance team members, project managers in managing timelines and responsibilities, ensuring Sago processes are being followed. They will be asked to represent the data team in discussions with clients, colleagues, and partners. They will be expected to help recruit, interview, and train the new members of the team, as well as inform processes and set standards for Sago’s data processing department. 

Expectations would be to manage a highly dynamic team, processing and analyzing data to provide actionable insights into market trends, consumer behavior, and competitive dynamics. Must be able to manage a heavy workload with high expectations for quality and turnaround time. Must be able to delegate work, formulate processes for the entire team to follow, and both provide and accept constructive feedback on performance. Will be expected to manage systems for tracking error rates, performance, margin, and bandwidth. Must maintain low error rates across the team. Must be willing to learn new processes and systems with a positive mindset and eagerness to grow into the role. 

The analyst uses statistical methods and visualization tools to interpret data and create detailed reports and dashboards. They collaborate with cross-functional teams to support strategic decision-making and continuously improve research methodologies. Strong analytical skills, proficiency in statistical software, and the ability to communicate findings effectively are essential for this position.  

KEY JOB RESPONSIBILITIES: 

• Serves as advisor and consultant to members of other teams 

• Excellent Interpersonal skills, outstanding problem solving and decision-making skills. 

• Train, develop and provide on-going technical support to junior internal staff, as well as outsourced teams on best practices and Schlesinger SOPs 

• Perform data checks using Quantum, SPSS and Excel 

• Check Max-diff, Conjoint and segmentation setups 

• Prepare tables in Quantum. 

• Writing data cleaning scripts 

• Do data manipulation like labeling, stacking, recoding etc. 

• Resolving client queries and updating their requirements 

• Communicate and coordinate with clients and internal teams 

CORE COMPETENCIES: 

• Have knowledge of Quantum and SPSS; renaming, recoding, labelling, stacking data and other similar types of data manipulation required by clients 

• Know how to QC tables 

• Adapt to working in high pressure environments with strict deadlines and multiple deliverables 

• Good English communication skills 

QUALIFICATIONS 

Education: 

• Bachelor’s degree 

Experience: 

• 7+ years overall Data Processing experience in the Market Research industry  

• 3+ years management experience in the Market Research industry  

Computer Skills: 

• Excellent with MS Teams, Office, Word, Excel, PowerPoint, and Outlook 

• SPSS 

• Quantum