Teams at RVS iGlobal

Provides 24/7 Level 1 technical support for servers, desktops, firewalls, networks, and cloud services. Handles customer contact by phone and email, troubleshoots and replicates issues, performs impact analysis and initial triage, gathers information for root-cause analysis, provides resolutions or workarounds, and escalates issues to higher-level support or third parties. The role is on-site in Jammu and serves international customers.

Designs, implements, monitors, maintains, and supports enterprise network and server infrastructure. Provides remote and advanced troubleshooting across LAN, WAN, wireless, routing, switching, firewalls, VPNs, and network security. Configures multi-vendor platforms, manages incidents and SLAs, performs upgrades and migrations, analyzes packet flow and performance issues, leads service recovery, documents configurations, and identifies automation and process improvements.

Develops and supports Microsoft Power Platform solutions, including Power Apps, Power Automate workflows, Power BI dashboards, portals, integrations, and RPA initiatives. Responsibilities include product enhancement, client customization, requirements analysis, troubleshooting, testing, deployment across Development, Test, UAT, and Production environments, release management, technical support, and internal process optimization.