Job Title: Business Operations Executive
Employment Type: Full-time
Work Mode: On-site
Job Location: Jammu / Gurugram
Industry: IT / Managed Services
Role Overview
We are looking for a highly organized and
proactive Business Operations Executive to work closely with the
Director and support day-to-day business operations. This role is critical in
ensuring operational efficiency, accurate reporting, effective coordination
across teams, and timely follow-through on business priorities.
The ideal candidate will be a strong
communicator, detail-oriented, and confident in managing multiple
responsibilities while taking ownership of tasks and driving them to
completion.
What the role is responsible for
Operational ownership
- Tracking contracts, renewals, licenses, suppliers, and key dates
- Making sure renewals and follow-ups are identified well in advance, not at the last minute
- Maintaining clear records so nothing relies on memory or informal notes
Supporting sales and renewals
- Preparing information ahead of customer renewals and reviews
- Making sure customers receive clear, timely updates — especially when everything is running well
- Supporting the Director with preparation so meetings and pitches are structured and effective
Decision support (not just escalation)
When issues arise, you will:
- Assess the situation
- Prepare clear options with a recommendation
- Escalate with context, not just questions
- Progress sensible next steps if the Director is unavailable, keeping everything visible
- This role is about reducing interruptions and noise, not creating more of them.
Structure in a fast-moving environment
- Helping build simple, practical processes that support the business
- Keeping organization and visibility when priorities change
- Improving how information is tracked and shared over time
Director support
Preparing meeting notes, follow-ups, and action lists
Tracking agreed actions and making sure they are completed
Acting as an operational point of continuity when the Director is dealing with technical issues or customer escalations
Requirements
What this role is not
- Not a pure admin role
- Not a project manager waiting for instructions
- Not a role where everything is escalated for approval
- Not a corporate or heavily bureaucratic environment
The type of person this suits
This role will suit someone who:
- Is naturally organized and detail-focused
- Thinks ahead and flags issues early
- Is comfortable making sensible decisions with incomplete information
- Prefers bringing options and recommendations, not just problems
- Can prioritize calmly when several things are happening at once
- Is happy working behind the scenes to support visible wins for others
- You do not need to be highly technical, but you must be comfortable working in a technical business.
Experience & skills
- Minimum 4 years of Experience in business operations, executive support, coordination, or a similar role.
- Strong organisational and follow-through skills
- Confident written and verbal communication
- Comfortable working closely with senior leadership
- Familiarity with spreadsheets, trackers, and business systems, Judgement, ownership, and reliability are more important than formal qualifications.
Benefits
•
Annual Bonus
•
Provident Fund
•
Performance bonuses
•
Employee's State Insurance Corporation
•
Medical Insurance
•
Night Allowances
•
Pick and Drop facilities (Only for Female Staff)
• Day
outs for Staff
•
Team Lunches
•
Maternity/ Paternity leaves
•
Retirement Benefits
•
National and International tour packages after successful completion of service
as per company policies
•
Paid Time Off
•
Flexible work schedules and workplace perks like on-site snacks
• Flexible working
Skills Required
- Minimum 4 years of experience in business operations, executive support, coordination, or a similar role
- Strong organizational and follow-through skills
- Confident written and verbal communication
- Comfortable working closely with senior leadership
- Familiarity with spreadsheets, trackers, and business systems
- Judgment, ownership, and reliability
What We Do
RVS iGlobal is a London-headquartered white-label IT services provider with a network operations centre in India. It helps managed service providers, IT service providers, cloud providers, SaaS vendors, and other organisations extend their capabilities through 24/7/365 technical helpdesk, NOC and SOC operations, RMM, backup and server monitoring, Microsoft 365/Azure cloud support, migrations, automation, and remote office-professional services and project delivery.
