Runway
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The Creative Workflow Architect will support the Sales team by demonstrating Runway's tools to enterprise clients, ensuring customers leverage the platform effectively. Responsibilities include crafting content, leading demos, providing guidance and training, and translating customer feedback into product insights.
As a Customer Success Manager at Runway, you will be the primary contact for enterprise customers, ensuring they have a positive experience and derive maximum value from the company's services. Your role will involve onboarding customers, strategizing for engagement and growth, and leveraging analytics to monitor customer health and satisfaction. Key activities include collaborating with teams on customer support, documenting success stories, and translating customer feedback into insights for product improvement.
The Engineering Manager will lead a frontend engineering team focused on building AI-driven product features. Responsibilities include mentoring team members, enhancing product performance and security, and aligning engineering activities with company leadership goals.