Jobs at Runway

Own a portfolio of 40–60 mid-market accounts in a full-cycle SaaS/AI sales role. Close 25–40 annual deals through inbound and outbound prospecting, qualify opportunities, expand usage and deal sizes, and convert product signals into pipeline. Partner with an Engagement Manager to drive customer consumption and commission outcomes. Success requires a strong quota record, high-velocity selling, AI-tool fluency, compelling writing and demos, and coachability.

The Business Development Representative will research and prioritize target accounts, engage stakeholders, create personalized outbound campaigns, generate qualified pipeline, schedule meetings, maintain CRM activity, and provide prospect feedback. The role partners with Enterprise and Mid Market account executives and may eventually manage and close smaller SMB opportunities. The representative will also help refine prospecting strategies, messaging, sequencing, and team playbooks.

Resolve high-volume customer support tickets involving account access, billing, and subscription plans. Follow macros, playbooks, and AI-assisted suggestions to provide accurate responses, identify tickets requiring Tier 2 or Enterprise escalation, and flag recurring questions for new support macros. The role requires clear written communication, process adherence, accuracy under repetitive workload, and willingness to learn the product.

Resolve high-volume customer tickets involving account access, billing, and subscription plans. Follow macros, playbooks, and AI-assisted support suggestions to provide accurate responses. Identify issues requiring product judgment or creative-tool troubleshooting and route them to appropriate support tiers. Flag recurring questions for potential macro creation while maintaining speed and accuracy in repetitive, process-driven work.

Manage Runway's paid influencer and affiliate programs: identify and pitch creators (mainly YouTube), negotiate deals, handle contracts and payments, partner with agencies and growth for attribution/reporting, surface creator trends to inform creative strategy. Not a content production role.

Lead product design projects for web and mobile platforms, creating and refining creative workflows, prototypes, and high-fidelity interfaces. Partner closely with product, engineering, research, and data teams to ship and iterate on products rapidly. Maintain visual and user experience consistency while contributing to product and process improvements. The role values strong visual design, usability knowledge, creative tool expertise, adaptability, and experience with AI-assisted prototyping.

Create and maintain Help Center, Academy, FAQ, tutorial, webinar, and self-service content for AI software users. Translate complex product features into clear guidance, coordinate documentation launches with engineering and product, audit content accuracy and discoverability, track engagement and support metrics, and ensure policies are accurately represented. The role also supports video production, live education, templates, prompt guides, and content automation using LLMs.

Owns the end-to-end detection and response program for cloud infrastructure, Kubernetes, research environments, AI tooling, and products. Responsibilities include developing detections as code, leading incident investigations, automating triage and containment, monitoring AI agents, conducting threat hunts and tabletop exercises, improving security telemetry, supporting SOC 2 and ISO 27001 evidence collection, and participating in security incident on-call rotations.

Own Runway’s SEO and AEO strategy, including keyword architecture, content planning, technical SEO, experimentation, AI-search visibility, and organic growth reporting. Build scalable content such as landing pages and articles, improve crawlability through site structure and schema recommendations, collaborate with product, marketing, design, developers, and freelancers, and measure traffic, rankings, AI citations, and product signup conversion.

Own and develop production systems supporting AI-powered customer experience, including support agents, ticketing, billing workflows, reporting, QA, monitoring, releases, guardrails, and knowledge management. Build TypeScript and Node.js services on AWS, manage AI vendor integrations, create test suites and evaluations, and coordinate improvements across Product, Engineering, Education, Analytics, and community teams.

Build full-stack AI-powered video creation and collaboration tools, including rich multimedia interfaces, backend APIs, server-side processes, LLM-powered features, and conversational experiences. Work with generative AI, computer vision, and machine learning models in production. Improve system performance, reliability, and code quality while rapidly prototyping and delivering product features in a collaborative, high-ownership environment.

Own the revenue organization’s technical systems and RevOps infrastructure. Build Salesforce integrations, enrichment pipelines, routing logic, agentic workflows, usage-based intent signals, reporting, deal desk automation, and churn or expansion detection. Connect GTM tools through APIs and webhooks, maintain data quality and observability, measure adoption and revenue impact, and partner with sellers and Product to improve enterprise revenue operations.

Own strategic C-suite partner relationships and drive adoption, onboarding, implementation, expansion, and measurable outcomes for Runway’s AI products. Collaborate with creative and technical teams to identify use cases, prototype new opportunities, provide product feedback, and shape product strategy. The role requires technical fluency, executive communication, customer-facing implementation experience, and the ability to operate autonomously in ambiguous, fast-paced environments.

Design and produce high-volume performance marketing assets across video, motion, and static formats for paid social, display, and YouTube. Use Runway and other generative tools to create polished, on-brand creative. Own ad execution from concept through delivery, develop creative variants for testing, interpret performance data, support product launches, maintain templates and design systems, and collaborate with product marketing, growth, and creative teams.

The role involves leveraging Runway to assist Enterprise clients, creating content, training users, and providing support while adapting to a fast-paced environment.

Lead and scale Runway's Enterprise revenue segment (25-40 GTM teammates). Own new ACV and NRR targets, manage forecasting and pipeline discipline, engage C-level buyers, drive license consumption and renewals, hire and develop frontline sales managers and revenue pods, and operate revenue as P&Ls to achieve aggressive growth.

The Enterprise Account Executive will identify prospective customers, own the sales process, develop innovative applications for AI software, and grow existing accounts while collaborating with various teams on market insights.

The Commercial Counsel will lead negotiations with customers and partners, implement commercial processes, and manage legal aspects within a fast-paced environment, specifically in the generative AI sector.

Lead developer relations for generative video and image model APIs: own developer funnel, onboarding, community events, content (tutorials, demos, repos), developer communications, and feedback loops to product and engineering to drive API adoption and engagement.

As a Design Engineer at Runway Labs, you will create AI video interfaces and tools, collaborating with teams on prototypes and user experiences in an exploratory lab setting.