Jobs at Royal Cyber

Manage and improve ITSM processes within ServiceNow, including Incident, Request, Change, Problem, SLA, reporting, and CMDB governance. Develop dashboards and KPI scorecards, support platform enhancements and integrations, facilitate requirements gathering, and collaborate with developers, administrators, vendors, and stakeholders. Provide functional expertise, testing, troubleshooting, user support, and advisory guidance while driving ITIL-aligned service management improvements and maintaining ServiceNow platform governance.

Assist with Azure virtual machine setup and cloud best practices. Implement Just-In-Time access and OAuth to secure user connections, harden the environment, and minimize exposure to the public internet.

Design, modify, and optimize custom fonts for brand and production needs. Responsibilities include adjusting kerning, spacing, hinting, glyph shapes, font metrics, and special characters; configuring OpenType features; exporting TTF, OTF, and WOFF files; and validating font rendering across print, PDF, and production systems.

Build a custom Python-based data quality and governance framework to replace dependence on Informatica. Develop reusable validation rules, pre-MDM checks, exception routing, and framework-driven data quality processes. The engagement is short-term, may begin with a one-month trial, and could expand based on performance.

Design and develop cloud-native .NET backend microservices and secure REST APIs for supply chain visibility, tracking, supplier management, alerts, collaboration, analytics, and AI integration. Lead technical design discussions, establish API versioning and documentation standards, tune performance, and implement asynchronous event-driven workflows using AWS SNS/SQS, including retries, idempotent processing, and dead-letter queue handling.

Designs, develops, and manages Stonebranch MFT workflows, tasks, schedules, dependencies, and event-driven automation. Integrates workload automation with ServiceNow, databases, Snowflake, Databricks, and APIs. Implements monitoring, alerting, error handling, retries, and secure credential management. Troubleshoots production automation issues and optimizes file-transfer processing. Uses Python, PowerShell, and generative AI to improve monitoring, incident analysis, root-cause investigation, and operational efficiency.

Design, develop, customize, and support Infor SyteLine (CSI 10) solutions using Mongoose, IDOs, AES and .NET. Build integrations (REST, web services, ION BODs), optimize SQL/SQL Server objects and reports (SSRS), troubleshoot production issues, support upgrades/migrations, and collaborate with functional consultants to deliver ERP solutions across manufacturing, supply chain, finance, and customer service.

Lead end-to-end QA for ServiceNow HRSD: design and execute manual and ATF automated tests, validate HRSD workflows, integrations, platform customizations, perform API and backend validation, log defects, and support releases in Agile sprints.

Serve as the technical face of eCommerce or Data Science/AI practices: run demos and webinars, build and own demo sandboxes and POCs, translate technical capabilities into business outcomes, engage executive buyers, and collaborate with delivery teams to convert technical conversations into pipeline.

Run technical demos, webinars, and POCs for eCommerce or Data Science/AI practices; own demo environments end-to-end, engage buyers from Director to CTO, convert technical conversations into pipeline, and collaborate with delivery teams to inform pitches and implementations.

Design, implement, and maintain ServiceNow CMDB aligned to CSDM. Configure Discovery, Service Mapping, MID Servers, and IRE. Develop/customize ServiceNow using Business Rules, Client Scripts, Script Includes, UI Policies/Actions, Flow Designer, and Integration Hub. Implement governance, reconciliation, data certification, and CI relationships. Build REST/SOAP integrations, Service Catalog items, workflows, and automations. Monitor CMDB health, support upgrades/releases, resolve production issues, document solutions, and collaborate with cross-functional Agile teams.

Lead architecture and technical design for cross-border payments modernization: map ISO 20022 messaging (pacs.004, camt.056), implement SWIFT cloud APIs (Pre-validation, Case Management, gpi), design MT↔MX transformations, ensure data integrity into core banking/FX/AML systems, and formalize schema/validation using SWIFT MyStandards.

Design, develop, and maintain Infor CPQ configurators and integrate them with SAP Commerce Cloud (Hybris). Build product models, rules, pricing, and guided selling. Implement REST/SOAP integrations, middleware connections to ERP, customize storefronts, troubleshoot integrations, optimize performance, and support deployments and post-go-live enhancements.

Senior AI Architect responsible for designing production GenAI/ML systems, RAG/LLM architectures, vector DBs and evaluation, agentic and conversational AI (ASR), Arabic NLP quality, enterprise integrations (Oracle Fusion/Dynamics, API-first), cloud/MLOps (containers, GPU inference, CI/CD, observability, DR), security and Saudi compliance (NCA ECC, PDPL), and authoring technical proposals for government tenders.

Design and lead enterprise Shopify and Shopify Plus solutions, defining scalable B2B/B2C and marketplace architectures. Drive integrations with ERP/OMS/WMS/CRM/PIM, payment, shipping, and tax systems using REST/GraphQL/webhooks. Provide technical leadership, performance optimization, security best practices, mentoring, and delivery support across distributed teams.

Lead evaluation and selection of CPQ platforms; define CPQ strategy and end-to-end solution architecture. Run discovery workshops, create comparison reports and decision matrices, design integration and implementation roadmaps, and provide architecture governance and delivery support across CRM, ERP, commerce, and pricing systems.