Search the 15 jobs at Rootly

The Head of Customer Support at Rootly will lead the customer support team, manage operations, enhance customer satisfaction, mentor staff, and optimize support processes. Responsibilities include addressing customer concerns, maintaining service quality, tracking team performance, and collaborating with other departments to improve overall support and contribute to business growth.

As a Financial Analyst, you will perform financial forecasting, budgeting, variance analysis, and develop financial models. You'll analyze financial metrics, prepare reports, assist in budgeting, and monitor KPIs in a fast-paced environment. Your role supports strategic decision-making and collaboration with stakeholders.

The Customer Success Manager at Rootly will guide customers through onboarding and continuous product adoption, collaborate with Sales on engagement plans, cultivate relationships with key decision-makers, and proactively address service underutilization. They will analyze customer data, assess reasons for churn, and work on strategies for retention.

As a Senior Solutions Engineer at Rootly, you will play a crucial role in the growth and enablement of customers. You will utilize your technical expertise, particularly in APIs and Terraform, to engage with clients, facilitate their journey with Rootly, while adapting to a dynamic sales environment and ensuring effective communication with engineering teams.

As a Senior Software Engineer at Rootly, you'll design, implement, and own feature sets while improving engineering standards and processes. You'll collaborate closely with customers, architect infrastructure, and contribute to both backend and frontend development, focusing on delivering a high-quality incident management platform.

As a Senior Software Engineer at Rootly, you will design and implement end-to-end feature sets, architect core infrastructure, and improve engineering standards. You'll work closely with customers on product development and need to adapt quickly to changing requirements in a fast-paced environment.

The QA Engineer will ensure the high quality and reliability of software products at Rootly. Responsibilities include developing and executing test plans, collaborating with various stakeholders to maintain quality standards, and contributing to automation strategies. The role demands a detail-oriented approach and a strong understanding of both product requirements and software development.

As a Senior Site Reliability Engineer at Rootly, you will manage critical services, define SLOs and error budgets, build tools for processes, and enhance service observability in collaboration with engineering teams. Your role involves participating in on-call rotations and improving infrastructure systems to support rapid growth and reliability in incident management.

As an Enterprise Account Executive at Rootly, you will build a client base throughout North America, manage sales cycles for ARR opportunities between $50-150K+, and engage with enterprise buyers to position Rootly's incident management platform. This role requires you to lead negotiations, design product narratives for executives, and refine the sales process in a fast-paced startup environment.

The Content Marketing Specialist will drive the content strategy at Rootly, creating high-quality content to engage the target audience, primarily in the DevOps/SRE space. Responsibilities include developing content aligned with marketing goals, optimizing for SEO, using social media for amplification, and collaborating with various teams on events and product communication.

As a Senior Product Manager at Rootly, you will lead product development efforts, enhance user experience, conduct market research, and create detailed product documentation while fostering client relationships.

As an Engineering Manager at Rootly, you will lead and develop a remote team of engineers, setting technical vision and mentoring staff. The role involves managing engineering processes, participating in product launches, and ensuring a high-performing team culture that fosters collaboration and innovation.

The Technical Support Engineer at Rootly will manage customer technical inquiries, provide solutions, and ensure customer satisfaction. This role involves ownership of issues, communication with clients, and collaboration with product teams to enhance support processes.

The Account Manager at Rootly will build and manage an existing book of business to achieve full quota attainment, source and close sales cycles, drive revenue growth, and cultivate relationships with key customers, ensuring satisfaction and retention.

As a Mid-Market Account Executive, you will help shape the sales process at Rootly by building business across North America, closing sales cycles for $25-100k opportunities, and presenting product insights to executives. You'll work closely with various company leaders to lead workshops and develop the sales strategy, contributing to the company's growth in a fast-paced environment.