Lead and develop the Customer Success team at Rootly, focusing on net revenue retention, onboarding, adoption, and customer satisfaction metrics.

Lead the development of an AI-driven reliability assistant, focusing on LLM engineering and AI agent development to enhance incident response for engineers.

The Head of Support will drive customer success by ensuring effective onboarding, engagement, and feedback, while developing strategic relationships and addressing churn proactively.

Join Rootly as a Senior Platform Engineer to enhance the infrastructure for incident management, ensuring system reliability, performance, and scalability. Collaborate with product teams, own CI/CD pipelines, and drive capacity planning efforts in a fast-paced environment.

The Technical Support Engineer will manage customer inquiries, provide technical support, troubleshoot issues, and contribute to product documentation and improvement, requiring strong problem-solving skills and familiarity with B2B SaaS.

As a Senior Solutions Engineer at Rootly, you will assist customers in their journey, utilizing your technical expertise in APIs and Terraform to ensure success with the incident management platform.

As an Enterprise Account Executive at Rootly, you will build business across North America, manage full sales cycles, and drive revenue growth through competitive enterprise deals.

The Senior Software Engineer at Rootly will design, implement, and own features, architect infrastructure, and improve engineering standards while working closely with customers.

You will lead incident management by defining SLOs, supporting critical services, and improving systems through collaboration and automation.

As the Head of Platform Engineering at Rootly, you will lead infrastructure development, ensuring reliability and enhancing developer experience while driving strategy and team building.

As a Customer Success Manager, you will guide customers through onboarding and usage, collaborate on engagement plans, and analyze customer data to prevent churn.

The Mid Market Account Executive will build a book of business, source full sales cycles, and present product insights to executives, focusing on enterprise and mid-market accounts.