Teams at Rooman Technologies Pvt. Ltd.

Monitor systems and analyze security alerts to identify potential threats and suspicious activity. Manage false positives, support continuous 24/7 SOC monitoring operations, and maintain accurate incident logs and reports.

Provides Tier 2 customer support through inbound calls, email, and chat. The role includes case logging, candidate recruitment support, self-service portal navigation, outbound calls, SLA achievement, and process documentation. Employees must follow GDPR and company policies while working rotating schedules aligned with US time zones. The position requires strong communication, basic Microsoft Office skills, and familiarity with ticketing tools. It is open to freshers and candidates with up to three years of experience.

Designs, deploys, monitors, troubleshoots, and maintains secure LAN, WAN, and VPN infrastructures. Configures routers and switches, ensures network availability and performance, implements access controls and security best practices, maintains documentation, and supports upgrades, migrations, optimization, and technical network operations.