The Role
Troubleshoot and resolve complex technical issues across HPE compute, server, storage, networking, and virtualization environments. Support performance and host connectivity problems, lead escalated problem resolution, collaborate with customers and support teams, create technical knowledge, deliver training, mentor engineers, and participate in 24x7 rotational support.
Summary Generated by Built In
We are hiring an L1.5 Compute Engineer to join the Hewlett Packard Enterprise team in Pune. The role involves troubleshooting and resolving complex technical issues on HPE Compute products including ProLiant and Synergy Servers, C7000 Blade Enclosures, and Direct Attach Storage systems.
The engineer will also handle basic troubleshooting of SAN Switches and Host Bus Adapters, work on performance and host connectivity issues, and provide leadership in technical problem management. Close collaboration with end customers, HPE remote and field support staff is a key part of this role.
Additional responsibilities include knowledge creation and management, delivering internal training and tech-share sessions, participating in after-hours remote support rosters, and contributing to team decision-making processes.
Shift: 24x7 rotational environment
Location: Pune
Salary: ₹10–11 LPA
Requirements
• 3–4 years of experience in IT infrastructure or technical support
• Hands-on knowledge of HPE ProLiant and Synergy servers (Synergy experience is a strong advantage)
• Excellent knowledge of HPE OneView, Operating Systems (Windows/Linux), Virtualization (VMware/Hyper-V) and Networking
• Good understanding of Compute and Direct Attach Storage (DAS)
• Basic troubleshooting knowledge of SAN Switches and Host Bus Adapters (HBA)
• Excellent verbal and written communication skills
• Ability to lead resolution activities with escalated customers
• Ability to mentor new agents and contribute to technical action plans
• Willingness to work in a 24x7 rotational shift environment
• Education: BE / BTech in Computer Science, IT, or Electronics
Benefits
• Premium salary of ₹10–11 LPA
• Work with a globally recognised brand — Hewlett Packard Enterprise
• Opportunity to build rare and globally valued HPE Compute expertise
• Clear career growth path from L1.5 to senior engineer roles
• Internal training and knowledge-sharing sessions
• Exposure to cutting-edge enterprise server and storage technologies
Skills Required
- 3-4 years of experience in IT infrastructure or technical support
- Hands-on knowledge of HPE ProLiant and Synergy servers
- Excellent knowledge of HPE OneView
- Knowledge of Windows and Linux operating systems
- Knowledge of VMware and Hyper-V virtualization
- Knowledge of networking
- Understanding of compute and Direct Attach Storage
- Basic troubleshooting knowledge of SAN switches and Host Bus Adapters
- Excellent verbal and written communication skills
- Ability to lead resolution activities with escalated customers
- Ability to mentor new agents and contribute to technical action plans
- Willingness to work in a 24x7 rotational shift environment
- BE or BTech in Computer Science, IT, or Electronics
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The Company
What We Do
Rooman Technologies is an India-based IT training and skill-development organization founded to build employability through practical education, certifications, and industry-aligned internships. It also provides IT services, staffing and manpower outsourcing, cybersecurity and data-security support, data-center services, and IoT-, AI-, and ERP-based products and solutions. Working with government and industry partners, Rooman trains students and employees through centers and online programs across India.
