Jobs at Riverside Technologies, Inc. (RTI)

Provides internal end-user and help desk support while administering Windows, Linux, Microsoft 365, Azure, networking, security, backups, virtualization, and infrastructure systems. Troubleshoots hardware, software, identity, access, and connectivity issues; deploys equipment; maintains documentation; supports cybersecurity activities; and participates in infrastructure projects, on-call coverage, equipment installation, and periodic travel.

Provides on-site technical support for computer systems, hardware, software, workstations, servers, LANs, and WANs. Diagnoses and resolves user issues, installs and repairs equipment, trains users, monitors systems, manages support tickets, and delivers assistance by phone, email, and in person. Requires strong customer service, communication, teamwork, a valid driver’s license, physical lifting ability, shift flexibility, and willingness to travel.

Provides on-site technical support for computer systems, hardware, software, workstations, servers, LANs, and WANs. Responsibilities include troubleshooting, diagnostics, installations, repairs, system monitoring, ticket management, user training, and customer assistance by phone, email, and in person. The role requires strong communication and problem-solving skills, varying-shift availability, driving, occasional travel, physical lifting, and the ability to pass background and drug screenings.

Provides on-site technical support for computer systems, hardware, software, workstations, servers, and networks. Responsibilities include diagnosing and resolving issues, installing and repairing equipment, training users, monitoring systems, managing tickets, and assisting customers by phone, email, and in person. The role requires strong communication, customer service, troubleshooting, teamwork, flexibility across shifts, occasional travel, driving, physical lifting, and successful background and drug screening.

Designs, implements, monitors, and supports customer LAN/WAN networks and telecommunications systems. Responsibilities include configuring routers, switches, firewalls, DNS, DHCP, SIP trunking, RTP, QoS, call routing, and enterprise communication platforms. The role diagnoses network and telephony issues, supports E911 compliance, coordinates with vendors, provides customer support, and performs field engineering with travel up to 50%.

Designs, implements, monitors, and supports customer networks, telecommunications systems, routers, switches, servers, firewalls, and enterprise communication platforms. Diagnoses network and telephony issues using packet captures, logs, and call traces; manages routing, numbering, SIP, RTP, QoS, and E911 systems. Provides onsite and remote field engineering support, coordinates with vendors, documents repairs, and may travel up to 50%.

Sources new sales opportunities through inbound lead follow-up, outbound calls, and emails. Builds customer relationships, manages profitable quotes, maintains an accurate sales pipeline, supports order accuracy and timely shipment, collaborates with field sales, and communicates approved marketing messages. Requires sales experience, strong communication and presentation skills, computer proficiency, understanding of pricing and margins, and successful completion of drug screening and background checks.

Partner with sales to design and present network and physical infrastructure solutions, create technical schematics and site maps, audit existing network performance, advise on hardware and cabling, pitch ROI, and support pre-sales and on-site coordination to reduce post-sale changes.

Serve as the technical lead in enterprise sales: perform discovery, design LAN/WAN/SD-WAN/wireless and security solutions, produce BOMs and diagrams, respond to RFP/RFI technical sections, and translate business needs into implementation-ready specifications.

Provide onsite technical assistance for hardware, software, and network issues; train users; install, repair, and maintain workstations and servers; run diagnostics; resolve LAN/WAN problems; monitor systems and manage tickets; support customers via email, phone, and in person.

Provide technical assistance and support for hardware, software, workstations, and servers; diagnose and resolve LAN/WAN and system issues; train users; monitor systems with management tools and ticketing systems; respond to customer requests by phone, email, or in person; perform installations, repairs, and related duties.

Source new sales opportunities via inbound leads and outbound calls/emails, manage quotes and pipelines, maintain customer relationships, coordinate order accuracy and shipments, and communicate approved marketing messages.

Implement, maintain, and troubleshoot customer LAN/WAN networks and hardware. Install/configure routers, switches, firewalls, DNS/DHCP, and WAN equipment. Provide onsite/remote support, monitor network performance, coordinate with vendors/OEMs, update documentation, and perform physical installs requiring travel and lift/height work.