Jobs at Riverside Technologies, Inc. (RTI)

Serve as the technical lead in enterprise sales: perform discovery, design LAN/WAN/SD-WAN/wireless and security solutions, produce BOMs and diagrams, respond to RFP/RFI technical sections, and translate business needs into implementation-ready specifications.

Install, configure, and maintain customers' networks and hardware (routers, switches, servers). Provide onsite/remote support, troubleshoot faults, update firmware, document networks, coordinate vendors, and perform physical installations requiring travel and lift/climb capabilities.

Install, configure, and maintain customer networks and hardware (routers, switches, servers, firewalls). Provide onsite and remote support, troubleshoot faults, update firmware and documentation, coordinate with vendors, and perform physical tasks (lift equipment, climb ladders). Travel up to 50% and work varying shifts.

Source new sales opportunities via inbound leads and outbound calls/emails, manage quotes and pipelines, maintain customer relationships, coordinate order accuracy and shipments, and communicate approved marketing messages.

Partner with sales to design and present network and physical infrastructure solutions, create technical schematics and site maps, audit existing network performance, advise on hardware and cabling, pitch ROI, and support pre-sales and on-site coordination to reduce post-sale changes.

Provide onsite technical assistance for hardware, software, and network issues; train users; install, repair, and maintain workstations and servers; run diagnostics; resolve LAN/WAN problems; monitor systems and manage tickets; support customers via email, phone, and in person.

Provide technical assistance and support for hardware, software, workstations, and servers; diagnose and resolve LAN/WAN and system issues; train users; monitor systems with management tools and ticketing systems; respond to customer requests by phone, email, or in person; perform installations, repairs, and related duties.

Provide onsite technical support for hardware, software, workstations, and servers; diagnose and resolve LAN/WAN and system issues; train users; manage tickets and monitoring tools; respond to customers via email, phone, or in person; perform installations, maintenance, and related duties.