Teams at Riverside Technologies, Inc. (RTI)

Provides on-site help desk support for computer systems, hardware, software, workstations, servers, and networks. Diagnoses and resolves technical issues, trains users, manages support tickets and systems monitoring, performs installations and repairs, and delivers customer assistance by phone, email, and in person. The role requires shifting schedules, occasional travel, driving, lifting up to 60 pounds, background and drug screening, and strong communication and problem-solving skills.

Provides on-site technical support for computer systems, software, hardware, workstations, servers, LANs, and WANs. Responsibilities include troubleshooting, diagnostics, installations, repairs, system monitoring, ticket management, user training, and customer assistance by phone, email, and in person. The role requires strong communication and problem-solving skills, varying-shift availability, driving, travel, physical lifting, and successful drug screening and background checks.

Provides internal end-user and help desk support while administering Windows, Linux, Microsoft 365, Azure, networking, security, backups, virtualization, and infrastructure systems. Troubleshoots hardware, software, identity, access, and connectivity issues; deploys equipment; maintains documentation; supports cybersecurity activities; and participates in infrastructure projects, on-call coverage, equipment installation, and periodic travel.