Jobs at Ripple Fiber

Oversee Michigan-area network operations, including technicians, installers, dispatch coordination, inventory, schedules, work orders, vendor coordination, safety and quality inspections, and customer escalations. Manage employee performance, hiring input, coaching, discipline, training, and promotions while optimizing network deployment, maintenance, service delivery, and regulatory compliance.

Oversee daily area operations for fiber network technicians, installers, and field supervisors. Responsibilities include assigning work, coordinating dispatch, inventory and vendor activities, maintaining schedules and records, monitoring safety and quality, coaching employees, managing performance and attendance, supporting hiring decisions, removing operational roadblocks, and resolving customer escalations and complaints.

Manages the planning, design, construction, and implementation of FTTH and FTTB fiber networks. Leads engineering teams, develops strategic network plans, resolves complex technical issues, ensures regulatory compliance, improves operational processes, and manages vendors and contracts. Requires telecommunications engineering management experience, strong fiber network expertise, leadership, project management, communication, negotiation, and decision-making skills.

Manage permitting for outside plant (OSP) fiber optic FTTH projects: create and supervise permit and construction drawings using geospatial and CAD systems, prepare and acquire ROW, aerial, DOT, and MOT permits, gather parcel and utility data, perform site visits, oversee bore profiles and pole data, produce construction-level BOMs, and coordinate with project management, construction teams, and permitting authorities to ensure compliant designs.

The Senior Manager of Ecommerce and CRM will optimize online sales growth, manage HubSpot CRM, and analyze performance metrics to drive revenue growth and customer engagement through data-driven strategies.

The CRM Manager will develop and implement customer lifecycle communication strategies, driving loyalty and engagement, and closely collaborate with multiple teams to optimize customer interactions and campaign performance.

The Director of Operations will oversee daily operations for seamless delivery of fiber internet services, managing teams, optimizing processes, and driving performance in the Michigan market.