Jobs at Ribbon Communications

Design, develop, automate, and support scalable cloud-native solutions. The role involves platform and software engineering using Linux, Kubernetes, Docker, virtualization platforms, Ansible, Python, Bash, Git, and Helm. Responsibilities include developing and maintaining automation playbooks, roles, and modules; supporting containerized applications; and contributing within Agile/Scrum environments.

Processes and validates customer purchase orders, updates customer and order data, tracks order status, maintains Excel reports and databases, performs accuracy checks, follows established procedures and SLAs, and escalates discrepancies. Collaborates with Sales, Finance, and Logistics teams while providing operational and administrative support in a process-driven environment.

Develops processes, systems, and configuration recommendations supporting customer RFP responses and pre-sales activities. Applies advanced technical methods and research to solve complex problems, leads projects involving staffing, costs, technical direction, and evaluation, and contributes to long-range planning. Serves as a technical resource and potential in-house expert on emerging technologies, using advanced training, study, and experience.

Supports global service proposals, pricing, cost and margin analysis, price lists, quoting tools, and commercial model development for IP, optical, and software solutions. Collaborates with Sales, Solutions Engineering, Product Management, and partners to gather proposal information, improve quoting processes, track opportunities in Salesforce, and report on pricing and business trends.

Designs, documents, tests, and brings up prototype and production electrical hardware for telecommunications products. Supports PCB-based systems, electro-mechanical equipment, cables, and chassis solutions. Collaborates with hardware, firmware, software, manufacturing, installation, product management, and support teams. Provides ongoing production support by troubleshooting hardware issues and recommending redesigns, component substitutions, and other solutions.

Design, implement, test, and troubleshoot optimized data plane networking software for Session Border Controller products. Develop acceleration solutions using network processors and specialized hardware, investigate customer issues, and collaborate with distributed engineering and system test teams to validate functionality and performance.

Responsible for business development in optical networking, leading technical customer engagements, producing solution documents, and mentoring sales engineers.

Lead global FP&A function, overseeing budgeting, forecasting, variance analysis, financial modeling, management reporting, and strategic P&L analysis. Partner with CFO/CEO, support Board materials, drive process improvements, evaluate growth initiatives (including M&A and product launches), and lead a global finance team to deliver actionable insights and scalable processes.

Design, build, and execute test plans and automation for a large-scale distributed analytics platform. Validate Kubernetes deployments, create Jenkins pipelines, perform PostgreSQL and Hadoop performance testing, track defects, run scalability/reliability tests, and mentor junior QA engineers while improving CI/CD test processes.

Meet with customers to gather requirements and produce detailed order capture worksheets, specs, and drawings using Ribbon tools. Engineer, configure, test, and deploy telecom and data equipment across central office and outside plant infrastructure. Perform log analysis, root cause analysis, and determine DC power, cabling, and termination needs while following TL9000/ISO quality practices.

The VoIP Senior Systems Architect will design and integrate VoIP systems, manage project technical issues, and analyze system performance to ensure customer satisfaction and operational efficiency.