Jobs at Resorts World Las Vegas

Supports the hotel Sales management team with daily administrative and sales operations tasks. Responsibilities include maintaining sales databases, preparing contracts and documents, coordinating travel and group event information, arranging customer interactions, managing reservations and guest requests, providing customer service, and handling clerical duties. The role requires strong communication, Microsoft Office proficiency, Delphi and Opera experience, schedule flexibility, and at least two years of hotel sales or related experience.

Designs and implements enterprise integration architectures using Apigee, Spring Boot, APIs, and microservices. Develops Azure-based data platforms, data marts, ETL pipelines, Power BI reporting, and Master Data Management solutions. Integrates hospitality, casino, POS, HR, and access management systems. Architects Azure OpenAI solutions using embeddings, RAG, secure LLM APIs, and AI-powered search while governing security, performance, and data quality. Guides development teams through architecture reviews, testing, and deployment.

Leads Resorts World Las Vegas’s social media strategy, team, content, community management, reputation, crisis response, partnerships, promotions, analytics and executive reporting. Directs social presence across major platforms, ensures brand and regulatory compliance, collaborates with internal departments and agencies, and translates performance data into strategic recommendations. Requires extensive social media marketing experience, people management, copywriting, short-form video expertise, platform fluency and strong stakeholder judgment.

Develops and maintains relationships with premium and high-end gaming and resort patrons to generate gaming and non-gaming revenue. Hosts guests, coordinates resort services, handles complaints, supports events and convention operations, approves and collects casino credit, and provides feedback to leadership. The role requires strong communication, customer service, telemarketing, revenue-generation, guest-hosting, and relationship-management skills, along with availability for varied shifts and off-site events.

Performs daily, monthly, quarterly, and annual accounting and audits for casino revenue departments. Reconciles reports and ledgers, prepares journal entries, posts transactions, verifies invoices, maintains financial records, prepares reports, and ensures Nevada Gaming Control Board compliance. The role also includes clerical support, discrepancy reporting, document processing, and obtaining required gaming registration.

Oversee business intelligence initiatives, data standards, integrations, dashboards, reporting, and data quality. Analyze requirements, resolve complex data issues, document data environments, and support user adoption through training and change management. Lead process improvement projects, coordinate testing and deployments, and provide direction to project teams. Collaborate across departments to deliver data-driven insights and KPI reporting while mentoring team members and maintaining compliance with company and gaming regulations.

Manages public relations strategy and earned-media campaigns for a luxury resort. Responsibilities include coordinating journalists, media events, press materials, agency workflows, media contacts, executive messaging, crisis communications, reputation management, and coverage reporting. The role collaborates with hospitality, marketing, entertainment, and other internal teams; supports copywriting and brand initiatives; trains junior staff; and helps secure impactful media placements that increase brand awareness and support revenue goals.

Supervises casino accounting operations, including gaming audits, account reconciliations, journal entries, financial statements, and regulatory compliance. Oversees cage, slots, table games, and revenue audits; coordinates MICS reporting and responses to regulators and auditors. Leads hiring, training, performance management, and team development while supporting internal controls, procedures, and continuous improvement. Requires flexible availability for varied shifts, weekends, and holidays.

Handles accounts receivable operations including billing, collections, audits, credit card disputes, refunds, travel agent commissions, and guest inquiries. Maintains accurate account records and documentation, resolves billing issues with internal departments and customers, and supports the Accounts Receivable Manager. The role requires customer service, communication, attention to detail, Microsoft Office proficiency, and flexibility to work varied shifts and holidays in an office-based resort environment.

The Front Desk Representative assists with guest registration, resolves challenges, controls room keys, and ensures a seamless guest experience at the hotel.

Responsible for developing large group and convention programs, cultivating relationships, achieving revenue goals, and leading a sales team to increase guest loyalty.

Lead ELME casino marketing guest relations to drive incremental resort revenue. Manage VIP visits, bookings, casino credit, and communications; cultivate high-value patrons; ensure compliance with company policies and Title 31; maintain licensing and multilingual engagement.

Lead Korean-market resort marketing to build and maintain relationships with premium mass and high-end gaming guests, drive incremental gaming and non-gaming revenue, host events, approve casino credit, coordinate guest services, and collaborate with resort teams to optimize guest experience and revenue.