Teams at Resorts World Las Vegas

Provides Level 2 technical support, resolving escalated hardware, software, network, and systems incidents. Performs advanced troubleshooting, root cause analysis, ticket prioritization, user account administration, and access management. Supports Level 1 technicians, system maintenance, documentation, knowledge-base development, SLA adherence, and recurring-incident improvements. The role includes vendor collaboration, on-call and after-hours coverage, and support for enterprise technologies including Windows, Microsoft 365, Active Directory, networking, cloud, virtualization, and endpoint management tools.

Handles accounts receivable operations including billing, collections, audits, credit card disputes, refunds, travel agent commissions, and guest inquiries. Maintains accurate account records and documentation, resolves billing issues with internal departments and customers, and supports the Accounts Receivable Manager. The role requires customer service, communication, attention to detail, Microsoft Office proficiency, and flexibility to work varied shifts and holidays in an office-based resort environment.

Coordinates weddings and celebrations by maintaining accurate documentation, tracking outstanding planning items, arranging meetings, and communicating with guests, vendors, consultants, executives, and internal departments. Performs clerical and administrative support, facilitates timely follow-up, and works varied shifts in a hotel and events environment.