Jobs at Reserve Bank of Australia

Conduct scientific testing to assess banknote quality, authenticity, durability, and security features. Develop and validate analytical methods, interpret experimental data, prepare technical reports, operate and troubleshoot laboratory equipment, monitor banknote processing machine sensors, maintain quality records, and support continuous improvement within a specialized on-site laboratory.

Business Analyst supporting the Reserve Bank of Australia's Payments Operations Program. The role analyzes knowledge management and training requirements, develops processes and procedures, coordinates training content with subject matter experts and providers, and supports delivery across IT and operations teams. Success requires strong business analysis, stakeholder engagement, communication, documentation, prioritization, and cross-functional collaboration skills. Banking or payments systems familiarity is desirable.

Designs and operates scalable hybrid infrastructure across VMware and Azure. Builds Infrastructure as Code with Terraform, develops CI/CD pipelines, manages platform automation and configuration tooling, and supports secure, reliable production environments. The role contributes to platform architecture, DevSecOps practices, technology evaluation, and enterprise standards while collaborating in Agile teams.

Designs end-to-end enterprise technology solutions spanning applications, APIs, data platforms, cloud environments, and external partners. Develops solution architectures, integration specifications, technology roadmaps, and reusable patterns. Collaborates with stakeholders, architects, engineers, vendors, and delivery teams to implement secure, resilient, compliant solutions. Supports hybrid integration, event-driven architectures, Azure cloud adoption, data architecture, and future AI and machine learning capabilities.

Lead operational risk management within the People & Culture function by strengthening risk culture, identifying and mitigating risks, developing controls, monitoring effectiveness, managing incidents, and reporting to senior leaders and governance committees. The role supports risk transformation, operational resilience, privacy topics, stakeholder training, risk forums, board reporting, and collaboration with Compliance, Internal Audit, and Line 2 teams.

Owns the enterprise telephony and collaboration service end to end, including Cisco Webex Calling and Microsoft Teams integration. Responsibilities include service governance, reliability, performance, security, incident troubleshooting, continuous improvement, and alignment with business needs. The role manages managed service providers, carriers, vendors, and internal technology teams while applying ITIL processes. Strong expertise is required in CUBE/vCUBE, SIP, PSTN, Direct Routing, SBCs, networking, and voice-quality troubleshooting.

Lead the planning and execution of a portfolio of IT-enabled business change initiatives across infrastructure, security, data management, and business applications. Provide strategic direction, portfolio oversight, governance, and accountability for complex projects and transformation programs. Manage executives, senior stakeholders, and assigned Project Managers, including performance management and career development. The role is a two-year fixed-term salaried contract in a hybrid work environment.

Lead adoption of ServiceNow Knowledge Management by embedding knowledge practices into workflows, improving content discoverability, monitoring usage metrics, and driving continuous improvement. Create visual guides, walkthroughs, videos, training, onboarding, and awareness campaigns. Collaborate with project teams, content owners, communications, and platform stakeholders to capture, maintain, and share critical knowledge while supporting accessibility and organisational standards.

Manage the RITS Knowledge Management and Training workstream within the Reserve Bank of Australia's Payments Operations Program. Responsibilities include maintaining schedules, tracking budgets, coordinating assigned tasks, managing external professional services staff, developing business and change-management artifacts, and representing the workstream in internal forums. The role requires cross-functional collaboration across IT, operations, risk, compliance, procurement, and knowledge teams, with a focus on improving knowledge systems, documentation, and staff training.

Develop and improve technical procedures, business analysis outputs, and knowledge artefacts supporting RITS and related payment systems. Collaborate with subject matter experts across IT, Payments Settlements, risk, compliance, and external partners. Prioritize work, meet deadlines, and communicate clearly while contributing to knowledge management and operational improvements for Australia’s national payments infrastructure.

Lead analysis of systemic risks, vulnerabilities, and resilience across Australia’s financial system. The role develops recommendations on financial institution resilience and crisis preparedness, prepares briefings for senior executives, analyzes links across the financial system, contributes to climate-related financial stability analysis, leads projects, and coaches junior staff. Collaboration occurs with the Reserve Bank, APRA, and other public sector agencies.

Manage the end-to-end Problem Management lifecycle, investigate recurring technology issues, conduct root cause analysis, drive corrective actions, reduce problem backlogs, and improve service resilience. Develop ServiceNow reports, dashboards, and analytics while coordinating technology teams, service owners, change managers, and senior stakeholders. Apply structured methodologies such as 8D to strengthen governance, identify systemic risks, and prevent recurring incidents.

Provides commercially focused legal advice to the Reserve Bank of Australia on banking, payments, financial markets, regulatory, transactional, and financial stability matters. The role involves advising senior leaders, analyzing complex legal issues, assessing risk, drafting legal documents and advice, and building effective stakeholder relationships within a collaborative legal team.

Administer and maintain the enterprise ServiceNow platform: monitor health and performance, manage users/roles/security, configure workflows/business rules/forms/UI policies, resolve incidents and defects, support upgrades/patches/releases, ensure compliance and platform stability, and collaborate with analysts, developers and vendors to drive continuous improvement.

Oversee assessment, negotiation, acquisition, licensing, renewal, payment, and lifecycle management of data and information subscriptions. Consult with stakeholders, manage vendors and contracts, develop expenditure and usage reports, advise on copyright and compliance, support subscription trials and risk management, and contribute to current-awareness services and professional networks.

Coordinates project administration and support for large-scale IT infrastructure and workplace transformation programs. Maintains project repositories, governance reporting, work plans, schedules, estimates, and resource plans. Supports risk and issue mitigation, procurement activities, and adherence to project management frameworks. Works across functions with program managers and senior stakeholders while managing multiple projects and ensuring delivery within agreed timelines.

Advise IT leaders on technology risk management across infrastructure, applications, service delivery, transformation, third parties, governance and operational resilience. Identify and assess risks, improve controls, support incident remediation, maintain risk profiles, produce management reporting, and facilitate risk workshops and action plans. The role also enhances risk frameworks, governance practices, risk data quality and compliance with organizational and regulatory requirements.

Provides first-line operational risk and compliance advice to Workplace Department leaders. Responsibilities include risk identification and assessment, control design and testing, incident and issue management, action planning, business continuity and impact analysis, operational resilience, analytical reviews, and preparation of governance papers. The role also supports risk culture, stakeholder coaching, and risk management framework maturity within a regulated banking environment.

Drive CMDB data quality, governance, remediation, ownership, and accountability across a critical technology portfolio. Maintain accurate Configuration Items in ServiceNow, develop health metrics and reporting, implement certification and attestation processes, educate stakeholders on Configuration Management and RACI responsibilities, investigate Discovery issues with the ITOM Specialist, and improve asset commissioning and decommissioning processes.

Support and enhance critical SWIFT, payment, and settlement infrastructure through integration, configuration, maintenance, patching, upgrades, troubleshooting, and technical support. Collaborate on NPP and FSS platforms, resolve messaging and connectivity issues, manage infrastructure risks, and contribute to Linux, virtualization, and networking initiatives.