Jobs at Reserv

Coordinate meetings, track and complete action items, support strategic projects and business planning, improve operational processes, document procedures, monitor internal and external SLAs, and collaborate cross-functionally in a fast-paced technology company.

Lead Reserv’s gig-economy claims organization supporting commercial auto programs for rideshare, delivery, transportation network, and other platform clients. Responsibilities include setting strategy, managing staffing and performance, enforcing compliant claims procedures, overseeing complex litigation and coverage matters, improving operational efficiency through automation, ensuring audit and reporting readiness, and developing claims talent. The role also partners with clients, Product, Engineering, and global claims teams to improve technology, service delivery, regulatory compliance, and financial outcomes.

Design, build, deploy, and maintain production-ready backend software using Python and Django. Develop APIs, data models, performance optimizations, and secure systems while occasionally contributing to React, TypeScript, infrastructure, and CI/CD work. Collaborate cross-functionally to deliver reliable product experiences and continuously improve technical capabilities.

Lead a team handling complex US and UK insurance complaints, personally investigate escalated motor and property disputes, manage regulatory referrals, conduct root-cause analysis, maintain audit-ready complaint processes, and partner with Claims, Product, Engineering, QA, and Compliance to improve systems and outcomes.

Manage multiple teams of claims leaders and adjusters handling general liability claims. Oversee complex losses, coverage evaluation, investigations, settlements, litigation, compliance, quality audits, performance management, training, and client relationships. Analyze claims data to improve processes and outcomes, prepare client reports, and collaborate with internal and external stakeholders on escalated issues.

Leads strategy, development, and lifecycle management for data-centric insurance products. Responsibilities include gathering customer insights, defining product roadmaps, prioritizing requirements, managing Agile backlogs, partnering with engineering and data science, launching features, developing pricing and positioning, and optimizing product performance to improve operational efficiency and customer value.

Build and deploy production-ready backend software using Ruby or Python. Design APIs, model data, optimize performance, apply security best practices, and contribute to reliable product experiences. Collaborate cross-functionally while supporting front-end development, infrastructure tasks, security fixes, and CI/CD optimization as needed.

Conduct hypothesis-driven analyses across claims portfolios, develop heuristic and predictive models, build scalable software tools, and communicate insights to technical and nontechnical stakeholders. The role collaborates with customer-facing, product, design, and sales teams; mentors junior data scientists; performs rigorous experiments; and continuously deploys maintainable, tested code to improve claims outcomes.

Build and maintain scalable, production-ready software for Reserv’s claims automation platform. The role emphasizes backend development with Ruby and Ruby on Rails, including API design, data modeling, performance optimization, security, and reliable deployment. Engineers may also contribute to React and TypeScript front-end work, infrastructure, and CI/CD optimization. Success requires strong collaboration, communication, ownership, and adaptability in a fast-growing insurtech environment.

Leads engineering teams in delivering scalable, reliable technology solutions. Responsibilities include mentoring engineers, shaping technical strategy, guiding architecture and system design decisions, improving development processes, partnering with product and business stakeholders, and ensuring quality, security, testing, code review, and operational excellence across multiple teams or initiatives.

Recruiter responsible for sourcing and hiring insurance adjusters, managing candidate and agency relationships, conducting interviews, coordinating hiring workflows, maintaining ATS data, and reporting on recruiting pipelines. The role develops recruitment strategies, balances hiring speed and interviewer capacity, supports hiring managers, and ensures efficient communication and scheduling. Candidates must have full-cycle recruiting experience in insurance adjuster roles and strong sourcing, communication, relationship management, and reporting skills.

Manage and automate AWS infrastructure across multiple accounts, build GitHub Actions CI/CD pipelines, deploy containerized services on ECS and Vercel, and maintain monitoring, security, networking, backups, and disaster recovery. The role also requires troubleshooting availability and performance issues, optimizing cloud costs, managing IAM and secrets, supporting compliance, coordinating vendors, and collaborating with distributed engineering teams.

Define and grow AiDE, Reserv’s insurance technology product for the London market. Shape the roadmap using carrier and delegated authority expertise, identify workflow improvements, prioritize requirements, and translate customer needs into precise specifications. Serve as the technical liaison throughout discovery, integrations, demos, pilots, and post-sale implementation. Partner with product and engineering teams to deliver high-quality products, influence team processes, and support carrier success.

Develop and maintain data models, semantic layers, dashboards, and Python- and SQL-based reports for claims analytics. Analyze operational performance, investigate root causes, and provide actionable recommendations to leadership. Collaborate with engineering, operations, and other stakeholders to translate source systems into standardized data models and deliver effective analytical solutions. Communicate findings through clear writing and presentations while helping shape a growing data team.

Own strategic relationships for a portfolio of key customers, driving satisfaction, retention, expansion, and measurable claims outcomes. Responsibilities include conducting business reviews, managing escalations, coordinating cross-functional initiatives, advocating for customer needs, identifying process and product improvements, and optimizing the post-onboarding customer journey. The role requires strong communication, project management, strategic thinking, and accountability in a remote-first environment.

Lead a team managing high-severity commercial auto excess casualty claims. Oversee coverage analysis, litigation strategy, catastrophic injury evaluation, reserving, settlements, regulatory compliance, quality audits, and operational performance. Develop staff, manage hiring and training, collaborate with Product and Engineering on automation, and work with clients, carriers, MGAs, brokers, underwriting, actuarial, and compliance teams. Present claims reporting and advise on trends, risk patterns, and loss mitigation.

Build and deploy scalable, maintainable full-stack applications, with a primary focus on backend development in Ruby and Ruby on Rails. Design APIs, data models, and performance optimizations while applying security best practices. Contribute to React and TypeScript frontend work, infrastructure, vulnerability fixes, and CI/CD improvements as needed. Collaborate cross-functionally to deliver reliable, high-quality product experiences.

Analyze claims data using Python, SQL, dbt, PostgreSQL, Looker, and Excel; build ETLs, data models, reports, and visualizations; lead customer calls; provide technical recommendations; clarify requirements; and communicate precise insights while collaborating with engineering and operations teams.

Owns Reserv’s financial operations for more than $1 billion in client loss funds across U.S. and Lloyd’s markets. Leads fund operations, reconciliation, governance, controls, banking relationships, regulatory compliance, audits, and technology strategy. Establishes authorization and segregation-of-duties frameworks, oversees liquidity and trust accounts, signs off on reconciliations, manages escalations, and leads managers and senior analysts across a growing global function.

Serve as a strategic HR partner to Technology, Operations, Claims, and other business functions. Advise leaders on succession planning, talent development, employee relations, performance management, compensation, job architecture, leveling, and change management. Use people data to provide actionable insights, ensure employment-law compliance, and deliver scalable people programs independently while collaborating with the broader People team.