Jobs at Reserv

Conduct strategic, hypothesis-driven claims audits to identify systemic quality issues before they affect clients. Analyze exposures, lines of business, coverage, and regulatory requirements; perform root cause investigations; present recommendations to leadership; partner with account management and QA teams; and ensure corrective action plans are implemented. The role requires strong claims expertise, investigative judgment, analytical ability, and client-facing communication skills.

Leads the change management and strategic operations function responsible for product launches, process changes, readiness, adoption, governance, and reporting. Manages two Operations Leads, establishes launch standards and operating cadences, coordinates cross-functional stakeholders, develops adoption metrics, oversees feedback loops, and communicates progress and operational constraints to executives and managers.

Supports UK regulatory compliance for insurance claims operations. Responsibilities include resolving customer complaints, handling GDPR DSARs, DPA and RAD1 requests, reviewing sanctions alerts, maintaining compliance records, preparing reports, supporting audits and control testing, and identifying process improvements. The role applies FCA rules, Consumer Duty, UK GDPR, vulnerable-customer guidance and UK sanctions requirements while collaborating with claims, technology and quality teams.

Lead cross-functional strategic initiatives from problem definition through implementation. Analyze claims, finance, account, and operational data; develop recommendations; coordinate project teams; influence senior stakeholders; manage timelines and trade-offs; and measure performance improvements. The role focuses on operational efficiency, margin improvement, scalable systems, and applying AI tools to business operations and analysis.

Leads commercial general liability claims teams across general and severity/litigation portfolios. Coaches adjusters, manages aged-inventory disposition, reviews litigation strategy and reserves, oversees defense counsel, handles coverage escalations, adjusts caseloads, and presents claims metrics to clients and leadership. Requires 7+ years of high-exposure commercial GL claims experience, an active adjuster license, leadership experience, and litigation management expertise.

Own full-cycle recruiting for corporate functions, including strategy, legal, finance, account management, and People Operations. Source passive candidates through LinkedIn, cold calling, and referrals; conduct screens, manage pipelines, advise hiring managers, provide market intelligence, and drive offers through acceptance. Maintain accurate ATS records, manage confidential searches, and operate independently under tight timelines.

Leads and coaches a multi-tier commercial general liability claims team across fast-track, moderate, and severe claims. Manages escalation criteria, caseloads, onboarding, inventory transfers, reporting, and client metrics. Provides backup leadership, handles escalated claims, reviews litigation strategy and reserves, and supports consistent claims processes across a remote, technology-enabled environment.

Leads specialty claims adjusting staff while handling complex claims as needed. Provides technical escalation support, coaching, onboarding, and backup leadership. Oversees policy interpretation, coverage analysis, settlements, recoveries, reporting, client alignment, and continuous improvement. Requires expertise in non-standard claims, lease agreements, financial ledgers, contractual addenda, and claims best practices.

Leads commercial transportation cargo claims operations while handling claims as an individual contributor when needed. Oversees adjusters, coaches and develops staff, manages escalations, supports hiring and onboarding, ensures claims-handling best practices, and prepares reports and analyses for clients. Advises on claim trends and loss mitigation while promoting customer-centric service, quality, accuracy, and operational efficiency through technology and process improvements.

Leads commercial total-loss salvage operations while supporting the Claims Manager. Oversees staff, escalations, claims handling, auction and salvage partners, vehicle disposition, title issues, bids, reserves, and performance reporting. Drives recovery optimization, cycle-time reduction, expense control, compliance, customer experience, and process improvement through technology and analytics. Requires extensive transportation claims and salvage experience, rideshare expertise, leadership capability, and an active adjuster license.

Own process design and change across claims operations, including before-and-after workflows, SOP governance, readiness standards, training, communications, and post-launch verification. Maintain an auditable SOP library, coordinate cross-functional changes, track metrics, assess adoption, and use feedback to improve future rollouts. Partner with claims leadership, Product, Technology, and Learning & Development to ensure process changes are documented, implemented, taught, and sustained.

Manages a team of claims adjusters across multiple lines of business, ensuring quality, regulatory compliance, accurate reserving, contractual service levels, and client satisfaction. Oversees claim intake, investigation, evaluation, settlement, recovery, fraud mitigation, performance management, hiring, and training. Analyzes claims data to identify trends and improve processes, handles escalations, collaborates with internal teams, and presents reports and loss-mitigation recommendations to clients.

Owns end-to-end product launch execution, including readiness standards, launch calendars, pilot design, training, communications, adoption metrics, reporting, feedback collection, and rollout stabilization. Partners with Product, Technology, Claims Operations, Data, and Learning & Development to ensure releases are adopted and operational changes are measured effectively.

Serve as the strategic HR partner for Reserv’s UK workforce, managing employee relations, recruitment, performance and talent programs, HR policies, payroll, benefits, compliance, employee engagement, and people analytics. The role requires strong knowledge of UK employment law, experience handling complex employee cases, and the ability to operate autonomously in a fast-growing, fully remote environment.

Designs and maintains production data pipelines, models claims and operational data, and improves reliability through testing, monitoring, and alerting. Owns workflow troubleshooting, backfills, performance optimization, documentation, access controls, and CI/CD practices. Partners with business and technical teams to define requirements and deliver trusted datasets using SQL, Python, cloud data warehouses, and orchestration tools.

Lead Reserv’s gig-economy claims organization supporting commercial auto programs for rideshare, delivery, transportation network, and other platform clients. Responsibilities include setting strategy, managing staffing and performance, enforcing compliant claims procedures, overseeing complex litigation and coverage matters, improving operational efficiency through automation, ensuring audit and reporting readiness, and developing claims talent. The role also partners with clients, Product, Engineering, and global claims teams to improve technology, service delivery, regulatory compliance, and financial outcomes.

Lead a team handling complex US and UK insurance complaints, personally investigate escalated motor and property disputes, manage regulatory referrals, conduct root-cause analysis, maintain audit-ready complaint processes, and partner with Claims, Product, Engineering, QA, and Compliance to improve systems and outcomes.

Manage multiple teams of claims leaders and adjusters handling general liability claims. Oversee complex losses, coverage evaluation, investigations, settlements, litigation, compliance, quality audits, performance management, training, and client relationships. Analyze claims data to improve processes and outcomes, prepare client reports, and collaborate with internal and external stakeholders on escalated issues.

Leads strategy, development, and lifecycle management for data-centric insurance products. Responsibilities include gathering customer insights, defining product roadmaps, prioritizing requirements, managing Agile backlogs, partnering with engineering and data science, launching features, developing pricing and positioning, and optimizing product performance to improve operational efficiency and customer value.

Build and deploy production-ready backend software using Ruby or Python. Design APIs, model data, optimize performance, apply security best practices, and contribute to reliable product experiences. Collaborate cross-functionally while supporting front-end development, infrastructure tasks, security fixes, and CI/CD optimization as needed.