Jobs at Reserv

Lead security and reliability integration for customer-facing SaaS products. Responsibilities include monitoring application and cloud-stack telemetry, maintaining regulatory-compliant architecture, building monitoring infrastructure, defining SLAs and deployment guidelines, supporting uptime and business continuity, and establishing, tuning, and auditing security policies, tools, and objectives.

Conduct hypothesis-driven analyses across claims portfolios, develop heuristic and predictive models, build scalable software tools, and communicate insights to technical and nontechnical stakeholders. The role collaborates with customer-facing, product, design, and sales teams; mentors junior data scientists; performs rigorous experiments; and continuously deploys maintainable, tested code to improve claims outcomes.

Own strategic relationships for a portfolio of key customers, driving satisfaction, retention, renewals, expansions, and measurable claims outcomes. Lead business reviews, manage escalations, coordinate cross-functional teams, identify operational and technology improvements, and optimize the customer journey from onboarding through post-go-live engagement. Use performance metrics to demonstrate value and serve as the customer advocate across Claims, Operations, Product, Sales, and Onboarding.

Own end-to-end technical integration and onboarding projects for SaaS customers. Coordinate engineering, product, operations, claims, and external partners; manage timelines, requirements, validation, documentation, integrations, blockers, and stakeholder communication. Drive agile practices, improve onboarding frameworks, and ensure implementations deliver operational value and a strong customer experience.

Build and maintain scalable, production-ready software for Reserv’s claims automation platform. The role emphasizes backend development with Ruby and Ruby on Rails, including API design, data modeling, performance optimization, security, and reliable deployment. Engineers may also contribute to React and TypeScript front-end work, infrastructure, and CI/CD optimization. Success requires strong collaboration, communication, ownership, and adaptability in a fast-growing insurtech environment.

Leads engineering teams in delivering scalable, reliable technology solutions. Responsibilities include mentoring engineers, shaping technical strategy, guiding architecture and system design decisions, improving development processes, partnering with product and business stakeholders, and ensuring quality, security, testing, code review, and operational excellence across multiple teams or initiatives.

Recruiter responsible for sourcing and hiring insurance adjusters, managing candidate and agency relationships, conducting interviews, coordinating hiring workflows, maintaining ATS data, and reporting on recruiting pipelines. The role develops recruitment strategies, balances hiring speed and interviewer capacity, supports hiring managers, and ensures efficient communication and scheduling. Candidates must have full-cycle recruiting experience in insurance adjuster roles and strong sourcing, communication, relationship management, and reporting skills.

Manage and automate AWS infrastructure across multiple accounts, build GitHub Actions CI/CD pipelines, deploy containerized services on ECS and Vercel, and maintain monitoring, security, networking, backups, and disaster recovery. The role also requires troubleshooting availability and performance issues, optimizing cloud costs, managing IAM and secrets, supporting compliance, coordinating vendors, and collaborating with distributed engineering teams.

Define and grow AiDE, Reserv’s insurance technology product for the London market. Shape the roadmap using carrier and delegated authority expertise, identify workflow improvements, prioritize requirements, and translate customer needs into precise specifications. Serve as the technical liaison throughout discovery, integrations, demos, pilots, and post-sale implementation. Partner with product and engineering teams to deliver high-quality products, influence team processes, and support carrier success.

Develop and maintain data models, semantic layers, dashboards, and Python- and SQL-based reports for claims analytics. Analyze operational performance, investigate root causes, and provide actionable recommendations to leadership. Collaborate with engineering, operations, and other stakeholders to translate source systems into standardized data models and deliver effective analytical solutions. Communicate findings through clear writing and presentations while helping shape a growing data team.

Own full-cycle technical recruiting for Product, Engineering, and Data Science roles. Responsibilities include sourcing, interviewing, scheduling, candidate and hiring-manager communication, applicant tracking system management, pipeline reporting, offer coordination, and providing market insights. The recruiter will build strong partnerships with technical leaders, manage hiring efficiently within budget, and support rapid headcount growth in a remote-first environment.

Own strategic relationships for a portfolio of key customers, driving satisfaction, retention, expansion, and measurable claims outcomes. Responsibilities include conducting business reviews, managing escalations, coordinating cross-functional initiatives, advocating for customer needs, identifying process and product improvements, and optimizing the post-onboarding customer journey. The role requires strong communication, project management, strategic thinking, and accountability in a remote-first environment.

Lead a team managing high-severity commercial auto excess casualty claims. Oversee coverage analysis, litigation strategy, catastrophic injury evaluation, reserving, settlements, regulatory compliance, quality audits, and operational performance. Develop staff, manage hiring and training, collaborate with Product and Engineering on automation, and work with clients, carriers, MGAs, brokers, underwriting, actuarial, and compliance teams. Present claims reporting and advise on trends, risk patterns, and loss mitigation.

Build and deploy scalable, maintainable full-stack applications, with a primary focus on backend development in Ruby and Ruby on Rails. Design APIs, data models, and performance optimizations while applying security best practices. Contribute to React and TypeScript frontend work, infrastructure, vulnerability fixes, and CI/CD improvements as needed. Collaborate cross-functionally to deliver reliable, high-quality product experiences.

Analyze claims data using Python, SQL, dbt, PostgreSQL, Looker, and Excel; build ETLs, data models, reports, and visualizations; lead customer calls; provide technical recommendations; clarify requirements; and communicate precise insights while collaborating with engineering and operations teams.

Owns Reserv’s financial operations for more than $1 billion in client loss funds across U.S. and Lloyd’s markets. Leads fund operations, reconciliation, governance, controls, banking relationships, regulatory compliance, audits, and technology strategy. Establishes authorization and segregation-of-duties frameworks, oversees liquidity and trust accounts, signs off on reconciliations, manages escalations, and leads managers and senior analysts across a growing global function.

Monitor security telemetry, investigate and contain incidents, conduct vulnerability assessments, support penetration testing, maintain security tools, perform threat hunting, and develop cybersecurity policies, procedures, playbooks, and after-action reports. The role also includes researching emerging threats, educating employees on security practices, and configuring SIEM, EDR/XDR, SOAR, IDS/IPS, and endpoint security platforms.

Serve as a strategic HR partner to Technology, Operations, Claims, and other business functions. Advise leaders on succession planning, talent development, employee relations, performance management, compensation, job architecture, leveling, and change management. Use people data to provide actionable insights, ensure employment-law compliance, and deliver scalable people programs independently while collaborating with the broader People team.

Lead the development of Reserv’s full-stack insurance technology platform, building user-facing interfaces, scalable backend systems, APIs, developer tools, SDKs, and documentation. Own large, cross-functional projects from vision through delivery, continuously deploy high-quality code, support customer developers, communicate with executive stakeholders, mentor engineers, and help shape engineering culture and processes.

Drive structured product and process launches through change management, cross-functional coordination, documentation, training, communications, pilots, and adoption measurement. Translate technical changes into actionable guidance for claims and operations teams, equip leaders as change champions, maintain change histories, and continuously improve rollout processes across a remote organization.