Senior Product Manager

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

About the role

As the Senior Product Manager at Reserv, you will be at the forefront of driving the development and innovation of our digital products. Working at the intersection of business, technology, and customer experience, you will be responsible for managing products that support our insurance services and operations. You will lead the strategy, execution, and delivery of solutions, leveraging insights to improve decision-making, enhance operational efficiency, and provide value to our customers.

In this role, you will collaborate closely with engineering, data science, operations, and business teams to ensure our products align with the company’s goals. You will oversee the product lifecycle, from gathering requirements to launching new features, and continuously optimize product performance to meet evolving market needs.

 Who you are

• Data-Driven: You possess strong data analytics skills, using data to inform product decisions and measure success, with experience in business intelligence tools and performance metrics.
• Technically Proficient: You understand data architecture, analytics platforms, and are comfortable working with engineering teams to build robust data solutions.
• Customer-Focused: You have a customer-centric approach, gathering insights and transforming them into product features that enhance customer experience and drive value.
• Strategic Thinker: You have the ability to align product strategy with business objectives, identifying opportunities for innovation and growth within the data landscape.
• Agile Practitioner: You are experienced in Agile methodologies, able to manage backlogs, lead sprint planning, and work effectively in a fast-paced, dynamic environment.
• Collaborative Leader: You work well with cross-functional teams, influencing stakeholders at all levels and fostering a collaborative environment to achieve product goals.
• Excellent Communicator: You have strong communication skills, able to articulate complex concepts and product visions to both technical and non-technical stakeholders.
•  Problem Solver: You are skilled at analyzing problems, identifying solutions, and making data-informed decisions to drive product success.
•  Adaptable & Innovative: You thrive in an evolving environment, staying up-to-date with the latest industry trends and technologies to keep products competitive.

We need you to do all the things typical to the role:

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Create buy-in for the product vision both internally and with key external partners
• Develop product positioning strategies
• Translate product strategy into detailed requirements and prototypes
• Scope and prioritize activities based on business and customer impact
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources
• Drive product launches including working with public relations team, executives, and other product management team members
• Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
• Act as a product evangelist to build awareness and understanding
• Represent the company by visiting customers to solicit feedback on company products and services
• Support the product function globally

• Minimum of 5 years of experience in product management, ideally in the insurance or financial services industry.
• Familiarity with data architecture, data management, and analytics platforms, with a proven ability to work closely with engineering teams.
• Experience managing products in an Agile environment, including writing user stories, managing backlogs, and facilitating sprint planning sessions.
• Experience in managing end-to-end product life cycles, including developing and prioritizing product roadmaps and ensuring alignment with business goals.
• Strong analytical and critical thinking skills, with the ability to make data-informed decisions in fast-paced environments.

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

•     Work toward reducing and eliminating all the administrative work
•     Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!