Jobs at Relais & Châteaux

Own the hotel’s commercial strategy across rooms, food and beverage, and events. Lead sales, key accounts, pricing discussions, revenue optimization, event conversion, digital marketing coordination, OTA relationships, reporting, and forecasts. Coach the sales and events team, negotiate contracts, represent the castle at trade shows, support event delivery, and participate in the Duty Manager rota.

Leads commercial sales for two luxury hotels, driving revenue across rooms, dining, spa, weddings, events, and exclusive-use bookings. Builds relationships with luxury travel advisors, corporate clients, tourism partners, and agencies; develops sales plans; manages proposals, follow-up, show-rounds, client visits, and networking events. Uses CRM and reporting tools to track performance, supports revenue decisions, and collaborates with reservations, marketing, and operations to deliver personalised guest experiences.

Lead the commercial strategy for two luxury hospitality properties in Luxembourg. Develop accommodation, food and beverage, events, group, MICE, corporate, and private venue business. Manage a five-person commercial team, set objectives, oversee forecasting and reporting, strengthen CRM usage, and build long-term relationships with clients, agencies, and industry partners while coordinating with hotel operations to ensure excellent service delivery.

Promotes Relais & Chateaux hotels to travel trade and MICE accounts across the UK, Ireland, Norway, Sweden, and Denmark. Responsibilities include growing revenue, managing agency relationships, supporting VIP bookings, representing the brand at events and sales trips, organizing sales activities, developing account marketing plans, and collaborating with member hotels and global sales teams.

Supports the North American Global Sales team by coordinating events, sales missions, conferences, and FAM trips; maintaining CRM and event records; assisting with key accounts, commissions, payments, preferred partner programs, and VIP hotel confirmations; and providing administrative support. The role builds relationships with member hotels, travel agencies, and internal teams while contributing to revenue reporting and sales operations.

Drive proactive sales and business development for two boutique hotels by finding new customer segments, building partnerships, generating corporate, leisure, group, wedding, and event bookings, and creating new commercial propositions. Lead market-facing campaigns, PR, social media, networking, and relationship development while tracking commercial performance, margins, and return on investment. Work closely with hotel leadership to convert opportunities into profitable revenue across rooms, food and beverage, spa, events, and experiences.