Jobs at Relais & Châteaux

Oversees engineering, landscaping, maintenance, building systems, and facilities operations across multiple luxury properties. Leads preventive maintenance, energy management, staffing, budgeting, safety compliance, permits, vendors, contractors, and large-scale capital improvement projects. Develops maintenance and capital plans, supervises teams, coordinates with hotel leadership and regulatory agencies, and ensures safe, efficient, attractive facilities supporting guest and employee operations.

Manage all aspects of the Ancient Cedars Spa, including guest service, team leadership, staffing, scheduling, payroll, hiring, performance management, cleanliness, health and safety, budgeting, retail sales, and administrative operations. The manager works hands-on at reception and covers treatments as needed, addresses guest concerns, supports team development, attends management meetings, and ensures compliance with luxury hospitality standards.

Lead proactive commercial sales for two boutique hotels by developing outbound campaigns, partnerships, corporate and leisure accounts, event bookings, and new customer segments. Build relationships across regional and national markets, represent the hotels at industry events, and create profitable opportunities across accommodation, food and beverage, spa, events, and experiences. Support marketing, PR, social media, and brand positioning while tracking commercial performance and converting opportunities into revenue.

Drive proactive sales and business development for two boutique hotels by finding new customer segments, building partnerships, generating corporate, leisure, group, wedding, and event bookings, and creating new commercial propositions. Lead market-facing campaigns, PR, social media, networking, and relationship development while tracking commercial performance, margins, and return on investment. Work closely with hotel leadership to convert opportunities into profitable revenue across rooms, food and beverage, spa, events, and experiences.

Manages all operations of the Ancient Cedars Spa, ensuring exceptional guest service and compliance with luxury hospitality standards. Leads, develops, schedules, and evaluates spa staff; oversees cleanliness, health and safety, guest concerns, retail sales, budgeting, payroll, hiring, and administrative activities. Participates hands-on at reception and covering treatments as needed, attends management meetings, and communicates key information to the spa team.

Assurer la propreté des étages, aires publiques, salles de réunion et salle à manger. Réceptionner et ranger le matériel d'entretien, répondre aux demandes clients, déneiger zones saisonnières, monter les salles de réunion, aider la buanderie et gérer recyclage/ordures. Effectuer projets spéciaux et autres tâches connexes sous la supervision de la responsable.

Accueillir les clients (arrivées/départs), gérer et compléter les réservations, traiter et suivre les demandes clients avec les autres départements, préparer attentions spéciales, contribuer à la vente et à la satisfaction clientèle.

Clean and maintain guest rooms and public areas, change linens and make beds, dust and vacuum, clean and disinfect bathrooms, restock amenities, inspect furniture and equipment, report irregularities, and support overall guest comfort and hotel standards.

Supports HR operations across three luxury hospitality properties, including HRIS administration, benefits enrollment, employee housing, workers’ compensation claims, compliance audits, unemployment claims, employee relations, safety initiatives, and performance review coordination. Partners with managers, employees, benefits providers, insurers, and leadership while maintaining confidential records and fostering a positive workplace culture. The role requires occasional evenings, weekends, holidays, and additional hours.

Supervise front office operations and deliver personalized guest service in a luxury hotel environment. Support the Front Office Manager, resolve guest concerns, lead and develop team members, improve departmental systems, assist with budgeting and scheduling, maintain cleanliness, and complete administrative duties. The role requires luxury front office supervisory experience, strong communication and organizational skills, financial and technology knowledge, flexibility for varied shifts, a valid BC Class 5 driver’s license, and a two-year commitment.

Assists the Spa Manager with daily operations, luxury guest service, team leadership, scheduling, training, payroll, performance management, budgeting, inventory, cleanliness, complaints, and administrative duties. Acts as manager in their absence, supports SpaSoft implementation and procedures, monitors retail sales, works reception, and covers treatments as needed. Requires flexibility for evenings, weekends, and holidays and at least two years of management experience in a high-end, full-service luxury facility.

Supervises spa operations and team members while ensuring exceptional guest service. Handles reservations, reception, cash-outs, scheduling, product inventory, e-commerce orders, retail sales support, cleaning oversight, training, and guest concern resolution. Assists the Spa Manager with human resources and daily operations while maintaining luxury hospitality and wellness standards.

Assists the Special Events Manager with planning and executing weddings, elopements, group itineraries, and other events. Leads and supports event staff, delivers exceptional guest service, handles departmental administration, maintains inventory and storage areas, and assists with scheduling, training, HR functions, safety, setup, service, and tear-down. Acts as the department’s primary contact when the manager is absent and helps improve operational systems.

Hiring chefs at all levels (Commis to Head Chef) for a luxury country house hotel. Produce high-quality food in a fast-paced kitchen, maintain food hygiene and customer satisfaction, work collaboratively within a team, and meet shift/commute requirements. Full-time permanent roles with benefits including staff meals, accommodation options, and share of gratuities.

Coordinate and supervise banquet events from planning with sales through execution and post-event follow-up. Ensure room setup, client welcome, service quality, team supervision, training, and collaboration with kitchen and other departments. Manage timing, unexpected issues, and customer satisfaction to meet luxury hotel standards.

Act as the hotel's front desk representative: handle check-ins/outs, reservations, guest inquiries, luggage storage, transport/delivery arrangements, concierge bookings, and billing while providing personalized service to international guests.

Manage all aspects of hotel reservations: handling bookings via phone and email, updating OTA and website inventory, creating and promoting room plans, liaising with travel agents and OTAs, and supporting revenue management through sales analysis.

Designs and delivers personalised wellness experiences (yoga, meditation, sound baths, guided landscape tours), curates multi-day programmes and residencies, trains staff, promotes wellness technologies and spa services, supports operations and drives revenue through guest engagement and upselling.

Plan, coordinate, and execute luxury member events and hospitality experiences from inquiry through reconciliation. Manage logistics, vendors, budgets, staffing, service, and on-site execution while delivering personalized, discreet member service. Maintain event records, collaborate across departments, track costs and feedback, and use CRM/event systems and Microsoft Office to support continuous improvement.

Hands-on apprenticeship supporting day-to-day hotel operations across food & beverage, housekeeping, reception and guest service while completing SVQ Level 5 and 6 with Glasgow City College. Develop service standards, practical hospitality skills, and progress toward supervisory roles.