Jobs at Relais & Châteaux

Accueillir et conseiller la clientèle, prendre et transmettre les commandes, servir plats et boissons, préparer additions et encaisser, maintenir la mise en place et la propreté de la salle, laver/ranger la vaisselle et exécuter tâches connexes sous la supervision du maître d'hôtel.

Prepare and produce pastries, petits fours, breads and basic mise en place (crèmes, pâtes, sorbets, mousses). Assist pastry chef with dessert plating and service, maintain workspace and equipment, follow hygiene standards, and contribute to new dessert development.

Maintain and repair building systems and equipment (HVAC, plumbing, electrical, painting, tile, AV, IT). Perform minor repairs, snow/ice removal on roofs, assist with annual room renovations, and respond to guest maintenance requests. Participate in general upkeep and related tasks to ensure safety and operational reliability.

Provide high-quality, personalized massage services to hotel guests, assess client needs and preferences, maintain a clean and calming treatment room, and offer flexible availability including weekdays and weekends as a self-employed contractor.

Night housekeeping attendant responsible for cleaning guest rooms, public areas and meeting rooms; receiving and storing supplies; performing special cleaning projects; snow removal on delivery/terrace areas; setting up meeting rooms; assisting laundry when two-person tasks required; managing recycling, compost and waste rotation.

Accueillir et enregistrer les clients du spa, gérer réservations téléphoniques et en ligne, informer sur soins et produits, assurer facturation conforme, répondre aux demandes et résoudre problèmes, maintenir un service 5 étoiles conforme aux standards Relais & Châteaux.

Handle room reservations and enquiries across phone, email, online and third-party channels. Accurately manage bookings in the PMS, record guest preferences and VIP details, upsell packages, coordinate with hotel departments for seamless guest experiences, prepare arrival reports, manage check-ins/outs when required, and support group bookings and bespoke itineraries while maintaining five-star service standards and compliance.

Greet and welcome spa guests, manage bookings and enquiries, process payments, maintain reception standards, support therapist schedules and stock control, promote treatments and retail, assist with administrative tasks, and ensure health, safety and five-star guest service in a luxury spa environment.

Senior leadership role overseeing Reception, Concierge, Porters and Duty Management to deliver ultra-luxury, five-star guest experiences. Responsible for team leadership, operations, KPI and financial management, PMS/CRM oversight, VIP service, concierge partnerships, quality audits, and service innovation to uphold brand and Michelin Key standards.

Serve as second-in-command for HR, leading operations across multiple properties. Provide manager coaching, ensure California employment law and wage-hour compliance, lead recruiting/onboarding, manage benefits/leave/worker's comp, oversee HRIS/payroll reporting, and support training, engagement, and HR program implementation.

Lead front-of-house service at Le Taproom, supervising staff, training and recruiting, advising guests on menu and wine pairings, ensuring service standards, coordinating with kitchen and management to deliver refined, memorable dining experiences.

Accueillir les clients le matin, préparer la salle et le buffet, expliquer le fonctionnement du buffet, servir et veiller à la satisfaction des invités, présenter l'addition et effectuer les paiements. Assurer rapidité et professionnalisme pour garantir un service matinal fluide.

Assist the Special Events Manager in planning, executing, and supervising events (weddings, banquets, elopements). Manage itineraries, set-up, service, tear-down, departmental administration, team leadership, training, budgeting, inventory, safety, and guest relations while ensuring high service standards and operational efficiency.

Hiring chefs at all levels (Commis to Head Chef) for a luxury country house hotel. Produce high-quality food in a fast-paced kitchen, maintain food hygiene and customer satisfaction, work collaboratively within a team, and meet shift/commute requirements. Full-time permanent roles with benefits including staff meals, accommodation options, and share of gratuities.

Lead and manage Ancient Cedars Spa operations, staff, guest service standards, budgeting, HR tasks, retail sales performance, health and safety, and daily administrative duties to ensure luxury guest experiences.

Support Spa Manager in daily operations, guest service, HR administration, budgeting, retail management, and spa software transition. Lead and train staff, cover reception and treatments, ensure cleanliness, uphold Relais & Chateaux and luxury service standards, and assist with performance management and SOPs.

Supervise daily spa operations, assist the Spa Manager, handle reception and bookings, manage retail inventory and product orders, train and coach staff, oversee attendants and cleaning, resolve guest concerns, and ensure Relais & Chateaux and luxury service standards are met.

Supervise front office operations to deliver luxury guest service standards. Assist Front Office Manager with HR, training, budgeting, administration, cleanliness, and process improvement while supporting staff and resolving guest issues.

Coordinate and supervise banquet events from planning with sales through execution and post-event follow-up. Ensure room setup, client welcome, service quality, team supervision, training, and collaboration with kitchen and other departments. Manage timing, unexpected issues, and customer satisfaction to meet luxury hotel standards.

Participer à la préparation, cuisson et montage des plats selon les standards; assurer la mise en place, la qualité, la conservation des aliments et l'hygiène; collaborer avec la brigade; gérer inventaires et approvisionnements; contribuer aux services chargés et événements spéciaux.