Jobs at Relais & Châteaux

Welcomes spa guests, schedules and coordinates treatments, maintains guest profiles and preferences, communicates with therapists and departments, processes charges, supports retail sales and inventory, and maintains reception-area readiness. The role requires polished hospitality, discretion, organization, multitasking, computer proficiency, and flexible availability including weekends and holidays.

Welcomes hotel guests, manages reservations, check-ins, and check-outs, responds proactively to guest needs, provides personalized recommendations, and coordinates with housekeeping, dining, concierge, and maintenance teams. The role requires exceptional customer service, discretion, organization, teamwork, and the ability to work under pressure. It is full-time during summer and part-time during the academic year.

Welcomes and registers spa guests, explains services, manages telephone and online reservations, recommends treatments and products, responds to inquiries, resolves concerns, verifies billing, and delivers personalized five-star service according to Relais & Châteaux standards. Requires professional, organized, customer-focused behavior, strong teamwork and initiative, bilingual French-English communication at C1 level, and computer proficiency.

Serveur responsable d’accueillir les clients, présenter le menu, prendre et transmettre les commandes, servir les repas et boissons, encaisser les paiements et assurer la préparation, l’approvisionnement et la propreté de la salle. Le poste exige un service personnalisé, une collaboration étroite avec le maître d’hôtel et une capacité à travailler rapidement sous pression.

Supports the hotel reception team with guest reception, email and telephone reservations, restaurant menu writing, and customer care. The internship requires German and English fluency, Italian knowledge, strong customer orientation, problem-solving skills, motivation, teamwork, and an interest in hospitality. The placement runs from April to November for at least three months and includes accommodation and board.

Leads the hotel’s Reception, Concierge, Porters, Night Management, and Duty Management teams while delivering exceptional luxury guest experiences. Oversees front-office operations, VIP services, service recovery, staffing, training, quality standards, PMS and CRM accuracy, departmental budgets, KPIs, upselling, compliance, and property-wide operations as Manager on Duty.

Prepares restaurant service with colleagues, provides warm and professional guest care, and answers culinary questions and requests. The role supports impeccable service in a Michelin-starred restaurant within a luxury five-star hotel. Candidates should have hotel or restaurant training, relevant experience preferably in high-level gastronomy, German and English proficiency, hospitality passion, autonomy, teamwork, and willingness to develop.

Quercus is accepting applications from thoughtful, passionate individuals interested in contributing to its luxury hotel and culinary experience. Applicants should value seasonality, craftsmanship, hospitality, attention to detail, and connection to the land. Candidates are asked to submit a resume and cover letter for consideration, even if their experience does not align exactly with currently listed roles.

Leads commercial sales for a luxury hotel and country house across rooms, dining, spa, weddings, events, private hire, and premium experiences. Develops revenue strategies, manages enquiries and conversions, builds corporate and travel-trade partnerships, oversees wedding and event sales, analyzes performance data, maintains CRM records, supports upselling, represents the brand externally, and collaborates with operational teams to deliver sold experiences.

Supports the North American Global Sales team by coordinating events, sales missions, conferences, and FAM trips; maintaining CRM and event records; assisting with key accounts, commissions, payments, preferred partner programs, and VIP hotel confirmations; and providing administrative support. The role builds relationships with member hotels, travel agencies, and internal teams while contributing to revenue reporting and sales operations.

Hospitality internship supporting food and beverage service or guest experience operations at a luxury resort. Responsibilities include dining and in-room service, setup and breakdown, guest activities, daily programming, special events, and personalized guest engagement. Interns collaborate across departments in a team-oriented environment and may work weekends, holidays, and outdoors.

Manages hotel revenue and reservations strategy across two properties by optimizing room inventory, pricing, distribution channels, forecasts, occupancy, and profitability. Oversees reservation systems, OTA relationships, rate parity, competitive analysis, group pickup, travel agent commissions, and revenue reporting. Leads sales strategy meetings, supervises and trains reservations staff, supports PMS implementation, and participates in the Manager-On-Duty program while maintaining hospitality and service standards.

Lead commercial strategy, revenue planning, luxury hospitality sales, and marketing for an independent Caribbean resort. Build relationships with top travel agencies in the US and UK, manage trade engagement and sales trips, acquire affluent guest segments, strengthen returning guest relationships, and oversee marketing, regional sales teams, and Relais & Chateaux partnerships.

Leads day-to-day HR operations across multiple hospitality entities, supporting employee relations, manager coaching, recruiting, workforce planning, benefits, leave administration, compliance, HRIS data, payroll audits, training, engagement, and organizational culture. Advises leadership on California employment law, wage-and-hour compliance, performance management, and workforce matters while serving as the operational deputy to the Director of Human Resources.

Supports the General Manager by managing the executive office, calendar, meetings, travel, correspondence, guest amenities, interviews, supplies, and administrative projects. Serves as a liaison among guests, staff, leadership, and partner organizations; coordinates meetings and events, maintains records and phone lists, processes complimentary requests, and provides personal assistance. The role requires polished communication, discretion, organization, hospitality experience, and proficiency with common Microsoft Office tools.

The Group Sales Manager develops and maintains luxury hospitality accounts, generates group business, conducts sales outreach, site inspections, client entertainment, and industry networking. The role is accountable for revenue targets, forecasting, budgeting, contracts, client communications, and market analysis. It collaborates with hotel departments to deliver seamless group and guest service and may support operational leadership duties, including serving as Manager on Duty.

Supervises the hotel front office team, delivers personalized guest service, handles guest concerns, supports the Front Office Manager, and assists with HR, training, budgeting, scheduling, administrative duties, departmental systems, cleanliness, and cost management. The role requires maintaining luxury hospitality standards and leading team members in a high-end full-service property.

Assists the Special Events Manager with planning and executing weddings, elopements, and other events. Oversees guest itineraries, event setup, service, teardown, inventory, administration, team leadership, scheduling, training, guest concerns, departmental organization, cleanliness, safety, and cost management. Acts as department contact when the manager is absent and helps maintain exceptional hospitality standards.

Assists the Spa Manager with daily operations, guest service, team leadership, scheduling, training, payroll, performance management, budgeting, inventory, cleanliness, retail sales, software implementation, and administrative duties. Provides hands-on support at reception and during treatments, resolves guest concerns, maintains luxury service standards, and assumes full manager responsibilities during the Spa Manager’s absence.

Manage daily spa operations, guest service, team leadership, scheduling, hiring, performance management, safety, cleanliness, budgeting, retail sales, and administrative responsibilities. The Spa Manager leads a luxury spa team, handles guest concerns, supports treatments and reception, monitors financial performance, and ensures compliance with high-end hospitality standards.