Teams at Relais & Châteaux

Own the hotel’s commercial strategy across rooms, food and beverage, and events. Lead sales, key accounts, pricing discussions, revenue optimization, event conversion, digital marketing coordination, OTA relationships, reporting, and forecasts. Coach the sales and events team, negotiate contracts, represent the castle at trade shows, support event delivery, and participate in the Duty Manager rota.

Leads commercial sales for two luxury hotels, driving revenue across rooms, dining, spa, weddings, events, and exclusive-use bookings. Builds relationships with luxury travel advisors, corporate clients, tourism partners, and agencies; develops sales plans; manages proposals, follow-up, show-rounds, client visits, and networking events. Uses CRM and reporting tools to track performance, supports revenue decisions, and collaborates with reservations, marketing, and operations to deliver personalised guest experiences.

Lead the commercial strategy for two luxury hospitality properties in Luxembourg. Develop accommodation, food and beverage, events, group, MICE, corporate, and private venue business. Manage a five-person commercial team, set objectives, oversee forecasting and reporting, strengthen CRM usage, and build long-term relationships with clients, agencies, and industry partners while coordinating with hotel operations to ensure excellent service delivery.