Jobs at Re'equil India Private Limited

Handle customer inquiries and complaints across email, chat, phone, WhatsApp, and social media. Resolve issues within service timelines, maintain accurate CRM records, escalate complex cases, and follow through to resolution. Meet customer service KPIs including CSAT, SLA, AHT, and response times. Maintain professional communication, identify recurring issues, and provide feedback to internal teams for process improvement.

Owns conversion rate optimization and digital storefront performance across D2C and wholesale channels. Responsibilities include managing Shopify, optimizing customer journeys, merchandising products, pricing and promotions, conducting A/B tests, analyzing funnel data, building performance reports, and coordinating with cross-functional teams and external partners to increase conversion rate, revenue per visitor, average order value, and checkout completion.

Create and execute social-first content across Instagram, YouTube, Reels, Shorts, and brand channels. Plan shoots, develop scripts and visual concepts, coordinate creators and production partners, appear on camera, track trends, and analyze content performance. The role supports creator-led campaigns, brand activations, community initiatives, and YouTube content packaging while using insights to improve engagement, visibility, and overall content quality.

Creates premium visual assets for digital, e-commerce, social media, CRM, campaigns, and brand communications. Responsibilities include graphic design, advanced photo retouching, skin and background cleanup, masking, compositing, color correction, image optimization, campaign asset development, file organization, and maintaining consistent brand identity. Collaborates with design, production, marketing, photographers, agencies, and other cross-functional teams. A portfolio demonstrating graphic design and professional photo retouching is mandatory.

Manage Re'equil's social media calendars and online communities across Instagram, YouTube, WhatsApp, and other platforms. Create and feature in Reels, Shorts, and static content; support shoots, scripts, hooks, and creative direction. Coordinate agencies and freelancers, research skincare and cultural trends, monitor competitors, track campaign metrics, and recommend content optimizations. Build relationships with college creators and support sampling, events, and community activations.

Own end-to-end video editing and motion graphics production for product films, marketing campaigns, social media, podcasts, founder videos, educational content, and brand campaigns. Create platform-ready content with strong storytelling, pacing, visual effects, compositing, color grading, audio cleanup, and brand consistency. Maintain organized project files, reusable templates, creative asset libraries, and accurate exports while collaborating with producers and minimizing revision cycles.

Produces and films product videos, product photography, lifestyle shoots, podcasts, interviews, green screen productions, founder videos, and marketing assets. Sets up and operates cameras, lighting, and audio equipment; maintains studio readiness and equipment; organizes media and backups; performs basic color and audio corrections; and delivers clean, edit-ready files to post-production. The role requires strong cinematography, product photography, beauty lighting, and green screen skills, along with a mandatory portfolio.