Teams at Re'equil India Private Limited

Handle customer inquiries and complaints across email, chat, phone, WhatsApp, and social media. Resolve issues within service timelines, maintain accurate CRM records, escalate complex cases, and follow through to resolution. Meet customer service KPIs including CSAT, SLA, AHT, and response times. Maintain professional communication, identify recurring issues, and provide feedback to internal teams for process improvement.

Owns conversion rate optimization and digital storefront performance across D2C and wholesale channels. Responsibilities include managing Shopify, optimizing customer journeys, merchandising products, pricing and promotions, conducting A/B tests, analyzing funnel data, building performance reports, and coordinating with cross-functional teams and external partners to increase conversion rate, revenue per visitor, average order value, and checkout completion.

Create and execute social-first content across Instagram, YouTube, Reels, Shorts, and brand channels. Plan shoots, develop scripts and visual concepts, coordinate creators and production partners, appear on camera, track trends, and analyze content performance. The role supports creator-led campaigns, brand activations, community initiatives, and YouTube content packaging while using insights to improve engagement, visibility, and overall content quality.