Jobs at Rapid Response Monitoring

Acquire new residential and commercial clients, understand their security technology needs, recommend alarm, CCTV, and fire solutions, conduct demonstrations, prepare proposals, process contracts, and serve as the primary client contact. The role also involves building ongoing customer relationships, addressing concerns, maintaining account standing, and conducting field jobsite visits. Administrative work is performed in the Buffalo office.

Sells electronic security solutions to commercial customers through prospecting, needs assessments, onsite surveys, solution design, proposals, pricing, and contract closing. Builds customer relationships, manages sales pipelines, meets sales goals, collaborates with technical and project teams, and drives renewals, upselling, and recurring monthly revenue. The role is performed onsite in Syracuse with approximately 50% field travel to customer locations.

Supports the Vice President of Healthcare and sales team with proposals, quotes, reporting, purchase orders, project kickoff coordination, and compliance documentation. The role gathers approvals, tracks deadlines, prepares client submissions, maintains audit-ready records, manages project paperwork, and responds to customer phone and email inquiries. It requires strong communication, attention to detail, Microsoft Office proficiency, an associate degree, and a valid driver license with a clean record.

Provides on-site administrative and operational support in a service environment. Responsibilities include handling customer inquiries, scheduling service calls, distributing technician work orders, processing timesheets and invoices, coordinating fire inspections, reconciling equipment and materials, and maintaining accurate records. The role requires organization, attention to detail, communication skills, Microsoft Office proficiency, and a valid driver license.

Lead complex software and IT projects from concept through delivery. Define scope, technical requirements, timelines, and deliverables; coordinate engineering and business stakeholders; apply Agile, Scrum, Kanban, Waterfall, or hybrid methodologies; manage technical and operational risks; participate in architecture reviews; track progress, remove blockers, and maintain accountability across teams.

Prepare and reconcile general ledger accounts, produce monthly financial reports, analyze balance sheet and P&L activity, prepare budgets, cash forecasts and job cost analyses, identify adjustment entries, and collaborate on process improvements and special projects to ensure accurate financial reporting.

Manage billing and collections tasks including contacting delinquent accounts, applying payments, generating invoices/statements, resolving billing discrepancies, maintaining customer billing records, supporting audits, and providing customer service and administrative support for the Accounts Receivable team.

Process and record accounts payable transactions: review POs and invoices for compliance, code and enter payable data, prepare payments (checks/online), reconcile vendor statements, resolve discrepancies, maintain logs and reports, and assist with special accounting projects.

Support accounting and tax teams with accounts payable/receivable, reconciliations, month/year-end close, audit and tax documentation, data entry, and process-improvement projects while maintaining confidential records.

Lead accounting operations including month-end close, financial reporting, audit readiness, internal controls, and ERP/process improvements. Supervise and develop accounting staff, support budgeting and forecasting, and provide strategic financial insights to executive leadership.

Provide day-to-day administrative and transactional accounting support: data entry, invoice processing, account reconciliation preparation, month-/year-end close support, maintain financial schedules and documentation, and assist Staff Accountant to ensure accurate, auditable financial records.

Lead and mature the PMO, managing a team of 10+ project managers, establish PMO SOPs, run and oversee projects to achieve business outcomes, mitigate risks, implement improvements, and develop project management training.

Year-long training program to develop future training specialists. Participants will shadow departments, assist with training facilitation, coordinate projects, complete milestones, and deliver a final readiness presentation while building instructional, leadership, and operational skills.

Support the full recruiting lifecycle by coordinating recruitment activities, administering candidate assessments, recording candidate notes, representing the company at events, identifying candidate experience improvements, and assisting with process documentation and administrative tasks.