Jobs at Rapid Response Monitoring

Provides first-level IT help desk support for hardware and software issues in a 24/7 environment. Responsibilities include troubleshooting, ticket documentation, user assistance, escalation to Tier 2, procedure improvement, and maintaining organized, timely service. Preferred experience includes PowerShell, Linux servers, Active Directory, Office 365 administration, alarm systems, and CompTIA A+ knowledge.

Provides first-level help desk support for hardware and software issues in a 24x7, on-site environment. Responsibilities include troubleshooting, ticket documentation, issue escalation, procedure improvement, and customer service. The role supports multiple systems and may involve PowerShell, Linux servers, Active Directory, and Office 365. Candidates need an IT-related degree or equivalent military service, with relevant certifications and alarm-industry experience preferred.

Provides first-level IT help desk support for hardware and software issues in a 24x7 environment. Responsibilities include troubleshooting, documenting tickets and resolutions, escalating issues to Tier 2 support, supporting multiple systems, and improving IT support procedures. Preferred experience includes PowerShell, Linux servers, Active Directory, Office 365 administration, alarm systems, and CompTIA A+ certification.

Provides administrative and sales operations support to the Vice President of Healthcare. Responsibilities include preparing proposals and quotes, maintaining reporting, processing purchase orders, coordinating project kickoffs, managing compliance documentation, gathering approvals, tracking deadlines, and responding to customer inquiries. The role is fully on-site in Syosset, New York, and requires strong communication, attention to detail, Microsoft Office proficiency, an associate degree, and a valid driver license.

Manage end-to-end commercial and large residential security and fire-system installation projects. Coordinate clients, technicians, subcontractors, schedules, procurement, budgets, and field resources. Conduct job-site visits, oversee safety and quality, troubleshoot IT and network issues, handle escalations, and ensure installations meet codes, regulations, and client requirements. The role is fully onsite in Syracuse with regional travel and occasional extended hours.

Staff Accountant responsible for general ledger analysis and reconciliation, monthly financial reporting, balance sheet and profit-and-loss analysis, adjustment entries, budgets, cash forecasts, sales summaries, job cost analysis, and process improvements. The role also provides financial insights and recommendations, supports organizational projects, and collaborates on improving reporting accuracy and efficiency.

Provides administrative and transactional support to the accounting team, including data entry, invoice processing, expense tracking, reconciliation preparation, general ledger maintenance, financial documentation, reporting support, and month-end and year-end close activities. Coordinates with departments to gather financial information, supports audit compliance, maintains confidentiality, and assists with accounting process improvements.

Generates and qualifies leads through outbound calls, emails, inbound follow-up, and appointment scheduling. Builds relationships with prospective and existing customers, presents company services, maintains CRM records, coordinates customer requests, and supports Account Managers in closing new business. Conducts quarterly customer calls to support retention and satisfaction while collaborating with Sales and Marketing teams to achieve growth goals.