Jobs at Rakuten Group, Inc.

Lead internal communications for Rakuten Rewards, partnering with executives and HR to translate strategy into employee-facing messaging. Build listening systems, measure comprehension, run All Hands and leadership programs, manage channels and content, and coach leaders on consistent, data-informed communications to drive employee understanding and engagement.

Leads internal communications across email, intranet, collaboration tools, video, audio, and live events. Writes and edits employee communications, supports global all-hands production, expands video and podcast capabilities, advises HR, IT, InfoSec, and other operational teams, uses AI to accelerate content workflows, tracks engagement metrics, and independently manages sensitive executive-level projects.

Serves as an internal HR process consultant, assessing workflows, identifying inefficiencies, applying Lean/Six Sigma methods, facilitating improvement workshops, and designing sustainable controls, governance, documentation, and future-state processes. The role supports implementation, change management, compliance-risk remediation, and capability building across multi-country HR teams while transferring ongoing ownership to functional stakeholders.

The Director leads engineering and research for AI applications, managing interdisciplinary teams, driving technical roadmaps, and fostering collaboration across functions to deliver impactful AI initiatives.

Lead global learning and inclusion programs end-to-end, including AI School strategy, global Udemy Enterprise rollout, and new-hire onboarding redesign. Drive stakeholder alignment, executive facilitation, change leadership, measurement of outcomes, and continuous improvement across cross-functional teams to scale learning and organizational capability.

Manage a small Workday reporting team while delivering hands-on reporting solutions. Consult with HR stakeholders, build scalable Workday reports (including Prism, Discovery Boards, Worksheets), ensure data quality and governance, support rollout of a people analytics platform, and drive self-service adoption and continuous improvement.

Build and own HRBP analytics: deliver dashboards, predictive models, ROI and program evaluation, AI-enabled workflows, data storytelling for executives, and scalable reporting systems while partnering with HRBP Operations and stakeholders.

The Finance Manager will lead financial planning and analysis, partnering with business leaders for budgeting, forecasting, and cost management while ensuring GAAP compliance.