Jobs at Radius (radius.com)

Generate and qualify new business opportunities through outbound calling, prospecting, networking, referrals, and campaigns. Build sales pipelines, engage decision-makers, present Microsoft, cybersecurity, and DMARC solutions, book discovery meetings, maintain CRM records, achieve sales targets, and identify cross-sell and upsell opportunities. Full training and career development are provided.

Manage and grow relationships with major customers, serving as the key representative for more than 200 accounts. Develop account strategies focused on customer growth and profitability, promote the company’s product suite, strengthen customer loyalty, tailor communication approaches, negotiate effectively, and support wider portfolio and business objectives.

Manage a portfolio of 400–500 SME customer accounts, resolve account queries, promote and cross-sell Radius products, and meet KPI targets. Develop strategic account plans, represent customer needs, strengthen loyalty, tailor communications, negotiate effectively, and collaborate with internal teams to support customer and company objectives.

Manage customer accounts, collect outstanding payments, monitor aged debt, resolve invoice and billing discrepancies, reconcile transactions, and maintain accurate finance records. The role also supports purchase ledger activities, finance administration, reporting, month-end processes, and continuous improvement. Strong customer communication, organization, attention to detail, Excel, and finance systems knowledge are required.

Handles monthly billing cycles, maintains billing dashboards and platforms, prepares month-end billing packs, issues invoices, resolves billing discrepancies, and supports customer inquiries. The role also identifies process improvements, enhances billing systems, reduces manual work, and collaborates with finance, accounting, customer service, and external vendors. Strong Excel skills, attention to detail, communication, organization, and willingness to learn are emphasized; prior financial experience is not required.

Provide second-line technical support for escalated client and internal issues involving VoIP systems, software configuration, phone outages, and network disruptions. Troubleshoot moderately complex incidents, coordinate with vendors and third-line support, document resolutions, identify recurring problems, support root-cause analysis, and advise clients on system improvements. The role also includes mentoring first-line support and handling urgent business-critical escalations.

Lead the design, delivery, and optimization of scalable data platforms, pipelines, and models. Provide technical direction across data engineering projects, translate stakeholder needs into data solutions, and develop AI/ML-ready architecture. Establish standards for data governance, quality, and security while mentoring team members and influencing broader data strategy.

Leads global AWS infrastructure operations, including cloud security, resilience, scalability, networking, monitoring, automation, cost optimization, and major incident response. Manages TechOps, SysOps, network, and voice teams while providing hands-on technical leadership and infrastructure strategy. Oversees enterprise connectivity and Five9 telephony services, partners with cybersecurity and platform teams, and drives operational excellence, reliability, and continuous improvement.

Manage and grow a B2B customer portfolio using telematics solutions. Build relationships, conduct account reviews, monitor account health, support product adoption, resolve issues, prevent churn, and identify cross-sell and upsell opportunities. Maintain customer records in Salesforce, track performance and renewals through reporting tools, collaborate with internal teams, and provide customer insights to improve products and processes.

Engage existing customers and new prospects to understand needs, explain solutions, conduct online demonstrations, generate revenue, follow up on leads, provide after-sales service, secure additional orders or referrals, and organize installations. Full training is provided, and prior sales experience is not required.

Owns credit analytics for a business division, partnering with operational and senior leadership teams to improve portfolio performance and credit decisions. Responsibilities include setting the analytical agenda, automating SQL and Tableau reporting, conducting root-cause and predictive analysis, monitoring defaults and recoveries, influencing credit policy, and presenting evidence-based recommendations. The role requires strong credit risk knowledge, commercial judgment, advanced analytics skills, and the ability to lead projects and influence divisional leadership.

Supervise end-to-end customer invoicing, reimbursement, payment processing, revenue reconciliation, and billing controls for EV charging services. The role drives process improvements, ensures accurate and timely financial outputs, supports Salesforce implementation and billing-platform migration projects, and manages stakeholder relationships. It also supervises one Financial Operations Assistant and supports the Head of Financial Operations with administrative duties and ad hoc projects.

Graduate sales role progressing from Sales Operations support in year one to customer retention and contract renewals in year two. Responsibilities include maintaining customer data, reporting, process administration, managing renewal portfolios, building customer relationships, completing renewal sales, identifying upsell and cross-sell opportunities, meeting revenue targets, and mitigating churn risks through commercial data analysis.

Leads Radius Telematics’ Ireland sales team, driving new business and cross-sell performance across telematics products. Responsibilities include coaching, forecasting, pipeline and KPI management, CRM discipline, recruitment, onboarding, talent development, and performance reviews. The manager will build a high-performance culture, collaborate with Marketing, Product, Operations, and Customer Support, and represent the company with customers and partners. Experience leading B2B sales teams, ideally in SaaS, technology, telematics, fleet management, or related sectors, is required.

Manage customer invoice disputes from investigation through resolution, coordinating with customers and internal stakeholders. Conduct outbound activity, meet service-level targets, maintain accurate case records, and produce CSAT reports. Analyze feedback and dispute trends to identify root causes and process improvement opportunities while delivering professional customer experiences.

Leads the compliance framework, regulatory horizon monitoring, risk-based compliance planning, assurance activity, stakeholder advisory support, governance reporting, and compliance team guidance. The role focuses on FCA requirements and international regulatory obligations, translating complex developments into practical business advice and escalating complex compliance matters to senior leadership.

Provides administrative and coordination support to UK and Ireland Sales and Account Management teams. Investigates commercial requests, administers contract and account changes, reviews customer interactions, maintains accurate records, resolves queries and escalations, and supports operational and financial reporting. The role requires strong customer service, communication, organization, CRM, data-handling, and Microsoft Office skills. This is an onsite maternity-cover position in Crewe, working Monday through Friday.

Leads and develops a B2B sales team, supporting new business acquisition, customer onboarding, cross-selling, account growth, and achievement of sales KPIs. Responsibilities include coaching, motivating, conducting performance reviews, managing daily activity, addressing underperformance, leading team meetings, and maintaining high standards of customer care.

Gather and document business requirements for data, reporting, and analytics initiatives. Create process maps, user stories, business rules, and acceptance criteria; support impact assessments, root-cause investigations, testing, and validation using SQL and BI tools. Collaborate with stakeholders, data analysts, data engineers, and delivery teams to deliver effective data-led solutions and promote analytics adoption.

Own and administer Salesforce Marketing Cloud across multiple business units and international markets. Build and optimise complex customer journeys, campaigns, audiences, email templates, and personalised communications. Analyse performance, maintain reporting dashboards, improve deliverability, manage vendors, and oversee governance and deployment. Collaborate with data, CRM, design, communications, and pricing teams while mentoring a Junior Marketing Cloud Developer.