Teams at RAC WA

Lead strategy, roadmap and delivery of digital experience measurement tools and data products. Translate data, member feedback and experience insights into prioritized product backlogs and optimizations. Manage stakeholders, vendors and a squad of data analysts to deliver compliant, high-quality digital solutions, KPI reporting, measurement frameworks, and change enablement to improve member digital experience and commercial outcomes.

Provide roadside assistance as an Automotive Mechanic, diagnosing vehicle issues, performing minor repairs, and delivering customer service under pressure.

Create and execute member email and SMS campaigns by writing copy, adapting assets, maintaining templates and schedules, performing QA (personalisation, accessibility, rendering), using audience segmentation, supporting testing and reporting, and ensuring compliance with brand and privacy requirements.