At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Research Consultant (Supporting EMEA)This role is essential as part of Qualtrics' expanding market research community, where you will help some of the brightest minds elevate their research efforts. Collaborating closely with a Research Manager, you'll be challenged to develop innovative solutions that address our clients' most pressing research needs. As a Research Expert, you will play a vital role throughout the lifecycle of impactful research projects for strategically important clients. Your work will not only enhance our clients' decision-making processes but also contribute to the overall growth and effectiveness of our research team. This is an exciting opportunity to make a tangible impact and shape the future of research at Qualtrics.
- Establishing and maintaining trusting relationships with clients, where they seek your thought-leadership and perspective on research goals
- Delivering insights that clients leverage to make critical business decisions
- Owning a portfolio of projects independently, with support from junior team members
- Managing initiatives with effective project management and exceptional organizational skills
- Delighting clients as measured by customer satisfaction and repeat business
- In this role, you will have the opportunity to expand your project management skills, gain in-depth knowledge of research methodologies, and enhance your leadership abilities.
- We encourage continuous learning and provide resources and training programs to support your professional development.
- You will have the chance to participate in industry conferences and leverage networking opportunities to further your career growth.
- Monday through Friday from 5:00 AM to 2:00 PM to support the EMEA Region
- Work with clients to define and document stakeholder’s business requirements, understand key business challenges, and develop the customer’s vision into a value-based solution.
- Create and execute goal-driven account/program plans and provide direct oversight of assigned account portfolio. This includes setting clear project & timeline expectations with clients, managing support assignment, identifying risks & issues, and overseeing execution throughout all stages of projects.
- Provide polished and timely client communication and responsive follow through on all issues, actions, and escalations.
- Ensure customer health and help to expand within existing accounts as program needs mature from the delivery of our key offerings.
- Provide proactive thought leadership and contribute to a growing knowledge network of best practices and methodologies that improve the effectiveness of our team and the information available to our clients.
- 3+ years within the custom Market Research industry
- Research experience with a wide array of product, services, brand, and advertising research methodologies
- Experience leading complex research projects (from design through analysis)
- Track record of success in building customer relationships at multiple levels of a clients’ organization
- Analytical skills with experience in statistical modeling and analysis.
- Proficient with Microsoft suite (Excel, PowerPoint) and Google suite (Sheets, Slides)
- Bachelor's or advanced degree in marketing, business, economics, mathematics, or sciences.
- Comfortable in a fast-pace, unstructured, and highly competitive environment
- Ability to communicate clearly and pleasantly through both written and spoken mode
- Proficiency in English (written & oral)
- Our Edge Research Services team is a collaborative and supportive group of professionals dedicated to delivering high-quality results to our clients.
- We foster a culture of open communication, innovation, and knowledge sharing.
- You will have the opportunity to work closely with subject matter experts and contribute to groundbreaking research initiatives.
Our Team’s Favorite Perks and Benefits
- Competitive salary, performance bonuses, and savings investment account.
- Quarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
- Monthly allowances.
- Experience bonus to be used for an “Experience” of your choosing every year.
- Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
What the Team is Saying
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What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities. Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
