Jobs at Qualifacts Systems

Provide technical support and training for behavioral health EHR/SaaS products, troubleshoot and resolve moderate-to-high complexity customer issues, manage Live Chat/Phone/Concierge channels, participate in projects, and communicate proactively with customers and team members.

Manage business process projects, conduct analysis, develop project plans, lead teams, coordinate with stakeholders, and drive process improvements.

Manage and oversee customers' RCMS contracts and billing operations across multiple accounts. Ensure revenue cycle processes meet KPIs, perform payer and industry research, create month-end reports, identify trends/root causes, and lead complex RCM problem resolution and process improvements with minimal leadership support.

Support monthly close and financial reporting using US GAAP: prepare journal entries, reconciliations, intercompany allocations, fixed asset and capitalized software schedules, and tax filings. Conduct balance sheet reviews, assist audits, research and resolve variances and tax notices, and collaborate cross-functionally to ensure accurate accounting for the software business.

Develop new features and enhancements for EHR software, troubleshoot bugs, participate in Scrum, and contribute to architecture and design.

Create, optimize, and distribute written, visual, and video content (blogs, whitepapers, case studies, email, social) aligned to business goals. Use CMS, marketing automation, SEO, and AI tools; partner with product and sales; track performance and refine strategies to drive leads and pipeline.

Design, scale, and maintain automated test frameworks for API, UI, and backend systems; integrate tests into CI/CD pipelines; collaborate with developers; build and run load, stress, and performance tests; debug failures and analyze results to ensure high-quality releases.

As an RCMS Denials Analyst II, you will investigate denial issues, analyze trends, lead payer calls, develop strategies to reduce denials, and maintain documentation.

The Business Development Representative generates leads for the marketing and sales team, qualifies prospects through calls and emails, and supports the sales pipeline with Account Executives.

The Enterprise Account Manager will manage relationships with enterprise clients, ensuring satisfaction and identifying growth opportunities.

No responsibilities, tasks, or technical details are provided in the job description beyond an equal-opportunity statement.

Lead Level 2 support for an EHR billing platform, resolve complex escalations, mentor staff, manage KPI/SLA performance, maintain SOPs, and serve as SME to ensure high CSAT and timely issue resolution.

Lead Level 2 support for behavioral health EHR billing/RCM platforms. Troubleshoot complex issues, manage escalations, maintain SOPs and KPIs, mentor staff, and ensure CSAT and SLA adherence.

Create and edit fast, short-form, TikTok-native B2B videos for platforms like LinkedIn and YouTube Shorts. Collaborate with marketing/product/partnerships to turn announcements, interviews, events, and partner/customer stories into engaging vertical videos. Film basic footage, add captions and motion graphics, write hooks and captions, manage content calendars, track performance metrics, and experiment with formats. Hybrid role in Nashville or Tampa with paid internship and potential for full-time conversion.

Generate and qualify inbound and outbound leads via phone and email, schedule discovery calls/demos, document activity in Salesforce, maintain CRM data integrity, and collaborate with Account Executives to develop prospects into the sales pipeline while meeting lead generation and quota KPIs.

Investigate and resolve complex claim denials, analyze denial trends, lead payer escalations and appeals, implement strategies to reduce denial rates and improve reimbursement, collaborate with stakeholders to address root causes, maintain documentation, and request system rules/edits as needed.

Investigate and resolve complex claim denials, analyze denial trends, lead escalated payer calls, prepare appeals, implement strategies to reduce denials, collaborate with stakeholders, document outcomes, and support continuous process improvement.

Administer and optimize Salesforce and integrated GTM tools, support releases and feature adoption, run QA and UAT, troubleshoot issues, manage licenses and usage reporting, maintain documentation, and assist change management for sales processes.

Investigate and resolve complex AR and claim denials, analyze denial trends, lead escalated payer calls, prepare appeals, mentor Level 1 associates, implement strategies to reduce aging accounts and denials, and maintain detailed denial documentation.

The Business Analyst for Revenue Cycle Management supports the RCM Services department by gathering requirements, optimizing workflows, and analyzing data to enhance revenue performance and compliance.