Jobs at Qualifacts Systems

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Support the revenue cycle by reviewing and reconciling invoicing data, generating invoices, processing credit memos, reconciling customer accounts, responding to customer billing questions, collaborating with operations, and supporting accounts receivable on ad hoc projects.

Deliver consulting services across Qualifacts EHR platforms to assess workflows, scope and lead system optimization engagements, manage full project lifecycle, create recommendations and deliverables, support training and documentation, drive non-recurring services revenue, and collaborate cross-functionally to improve customer satisfaction, retention, adoption, and operational outcomes. Travel 302% for onsite engagements and events.

Manage full implementation lifecycle for small to mid-range behavioral health software projects. Own customer relationships, timelines, status reporting, resource planning, risk assessment, and cross-functional coordination to ensure delivery, adoption, and customer satisfaction. Provide standard project guidance and initial analyses, then transition implementations to support.

Manage full implementation lifecycle for small to mid-range behavioral health SaaS projects. Maintain customer relationships, track timelines, coordinate cross-functional teams, assess risks, and ensure on-time delivery and customer satisfaction while transitioning implementations to support.

Partner with Account Managers to analyze customer needs, deliver tailored product demonstrations, configure demo environments, map requirements to product features, assist with upgrade evaluations, and act as technical SME across sales, implementation, and product teams.

Serve as product expert working with Account Managers to perform needs analysis, configure/demo solutions for existing customers, maintain demo environments, create presentation materials, map customer requirements to product features, and liaise with internal teams to support upgrades and implementations.

Provide production support, troubleshoot and enhance back-end services and web applications for a cloud-hosted SaaS healthcare platform. Participate in Scrum, follow coding standards and secure coding practices, write code and database scripts, design scalable serverless solutions, and develop RESTful APIs.

As an RCMS Denials Analyst II, you will investigate denial issues, analyze trends, lead payer calls, develop strategies to reduce denials, and maintain documentation.

Plan, design, and execute functional, integration, regression, exploratory, and API testing for web and mobile applications. Create and maintain test cases and documentation in TestRail and Jira, investigate production issues, perform root cause analysis, support test automation efforts, and participate in Scrum ceremonies using AI-assisted tools to improve QA productivity.

The Business Development Representative generates leads for the marketing and sales team, qualifies prospects through calls and emails, and supports the sales pipeline with Account Executives.

The Enterprise Account Manager will manage relationships with enterprise clients, ensuring satisfaction and identifying growth opportunities.

Lead and supervise the charges team to ensure accurate charge entry, timely claim submission, and KPI achievement. Manage client onboarding, client relationships, escalations, and cross-functional coordination. Drive quality audits, process improvements, reporting, and team development to meet SLAs and successful go-live timelines.

Lead Level 2 support for an EHR billing platform, resolve complex escalations, mentor staff, manage KPI/SLA performance, maintain SOPs, and serve as SME to ensure high CSAT and timely issue resolution.

Administer and optimize Salesforce and integrated GTM tools, support releases and feature adoption, run QA and UAT, troubleshoot issues, manage licenses and usage reporting, maintain documentation, and assist change management for sales processes.

Investigate and resolve complex AR and claim denials, analyze denial trends, lead escalated payer calls, prepare appeals, mentor Level 1 associates, implement strategies to reduce aging accounts and denials, and maintain detailed denial documentation.

Investigate and resolve complex claim denials, analyze denial trends, lead escalated payer calls, prepare appeals, implement strategies to reduce denials, collaborate with stakeholders, document outcomes, and support continuous process improvement.

Investigate and resolve complex claim denials, analyze denial trends, lead payer escalations and appeals, implement strategies to reduce denial rates and improve reimbursement, collaborate with stakeholders to address root causes, maintain documentation, and request system rules/edits as needed.

Lead a backend-focused engineering team owning delivery, quality, hiring, and team health. Drive performance management, partner with product and clinical stakeholders, make architecture decisions, remove blockers, and maintain technical standards.

Design, develop, and maintain scalable .NET web applications and back-end services. Monitor and support production systems, troubleshoot incidents, perform root cause analysis, maintain runbooks, and contribute to reliability, automation, and platform modernization. Mentor teammates and champion engineering best practices.