Jobs at Qualifacts Systems

Supports monitoring and management of server and service alerts, coordinates escalations with appropriate teams, performs scheduled maintenance, and creates or updates technical documentation. The role requires advanced English, foundational cloud knowledge, Linux and networking familiarity, and basic experience with Docker, Git, and system administration. Bash, Python, or Terraform exposure is preferred. The position requires working in the office two days per week in Lima.

Manage full implementation lifecycle for small to mid-range behavioral health SaaS projects. Maintain customer relationships, track timelines, coordinate cross-functional teams, assess risks, and ensure on-time delivery and customer satisfaction while transitioning implementations to support.

Leads enterprise software architecture, engineering delivery, technical standards, and organizational modernization. The role manages architects, technical leads, engineering managers, and cross-functional teams while ensuring scalability, performance, security, reliability, observability, and predictable delivery. It also establishes KPIs, mentors engineering leaders, modernizes legacy platforms into cloud-native architectures, and partners with Product, QA, DevOps, and Infrastructure teams.

Deliver consulting services across Qualifacts EHR platforms to assess workflows, scope and lead system optimization engagements, manage full project lifecycle, create recommendations and deliverables, support training and documentation, drive non-recurring services revenue, and collaborate cross-functionally to improve customer satisfaction, retention, adoption, and operational outcomes. Travel 302% for onsite engagements and events.

Configure, enroll, and maintain EDI clearinghouse integrations for EHR and RCM software customers. Co-facilitate concurrent RCM implementations, analyze billing workflows, configure systems, train clients, resolve inquiries, and communicate project updates. The role requires knowledge of EHR implementation principles, revenue cycle management, medical or behavioral healthcare billing, software configuration, and clearinghouse relationships, along with the ability to coordinate projects and delegate tasks.

Investigates and resolves complex claims denials, analyzes denial trends, leads payer calls, prepares appeals, and develops strategies to improve reimbursement. The role collaborates with internal stakeholders to address root causes, implement approved system edits, reduce denial rates, and maintain detailed documentation of denial activities and outcomes.

Manages electronic payer enrollments for claims, remittance advice, funds transfer, eligibility, and claim status transactions. Submits and tracks applications, validates provider and banking information, follows up with payers and clearinghouses, resolves rejections, and maintains audit-ready documentation. Collaborates with credentialing, billing, accounts receivable, payment posting, client success, implementation, and U.S. teams to support provider onboarding and revenue cycle readiness. The role also contributes to process improvement and team training.

Lead a backend-focused engineering team owning delivery, quality, hiring, and team health. Drive performance management, partner with product and clinical stakeholders, make architecture decisions, remove blockers, and maintain technical standards.

Investigate and resolve complex claim denials, analyze denial trends, lead payer calls, prepare appeals, and develop strategies to reduce denial rates and improve reimbursement. The role collaborates with internal teams to address root causes, request system edits, document outcomes, and escalate unresolved issues. This is an onsite night-shift position in Vadodara, India.

Creates end-user manuals, training materials, installation guides, online help, and product documentation for healthcare software. Translates technical information into clear content for technical and nontechnical audiences, collaborates with subject matter experts and functional teams, researches product workflows, develops templates, maintains versioned documentation, and manages multiple deadlines. The role is onsite in Vadodara, India, working 1 p.m. to 10 p.m. IST.

Manage electronic payer enrollments for claims, remittance, funds transfer, eligibility, and claim-status transactions. Submit and monitor payer and clearinghouse applications, validate provider and banking information, resolve rejected or delayed enrollments, and maintain audit-ready documentation. Collaborate with credentialing, billing, accounts receivable, payment posting, implementations, and client success teams to support provider onboarding and revenue-cycle readiness. Assist with process improvements, training, and payer-specific EDI best practices.

Design, implement, and own backend systems for a HIPAA-compliant patient portal. Build distributed, event-driven integrations with EHRs, optimize data models and SQL, mentor junior engineers, and contribute frontend features in React when needed.

Design and implement HIPAA-compliant backend systems for a patient portal, own complex features end-to-end, integrate with external EHRs via async event-driven pipelines, mentor junior engineers, contribute to system design, and deliver React frontend features as needed.

Design and implement backend systems for a HIPAA-compliant patient portal; own features end-to-end from architecture to deployment; integrate with external EHRs via async, event-driven pipelines; contribute system design and mentor junior engineers; deliver frontend features in React as needed.

Own customer account health, satisfaction, engagement, adoption, renewals, and expansion opportunities. Gather customer intelligence, identify business needs and churn risks, manage escalations, and coordinate internal follow-up. Build relationships with showcase customers, support training and marketing events, conduct strategic business reviews, and deliver departmental KPIs. The role requires strong communication, organization, analytical, presentation, project management, and customer relationship skills, with travel up to 25%.

Lead and supervise the charges team to ensure accurate charge entry, timely claim submission, and KPI achievement. Manage client onboarding, client relationships, escalations, and cross-functional coordination. Drive quality audits, process improvements, reporting, and team development to meet SLAs and successful go-live timelines.

Design, deliver, and measure sales onboarding and ongoing enablement programs. Manage enablement content and platforms, partner with Sales, Marketing, and Product, facilitate training (live and asynchronous), and use metrics to improve ramp time and sales performance.

The Business Development Representative generates leads for the marketing and sales team, qualifies prospects through calls and emails, and supports the sales pipeline with Account Executives.

The Enterprise Account Manager will manage relationships with enterprise clients, ensuring satisfaction and identifying growth opportunities.

Guide customers through revenue cycle implementations from kickoff to go-live: assess billing workflows, configure EDI/RCM/EHR settings, perform payer testing, train users, document requirements, and resolve billing/EDI issues to ensure successful adoption.