Teams at Qualifacts Systems

Conduct software demonstrations and training for prospects, customers, and employees; configure demonstration databases; research customer needs; tailor product presentations; answer technical and process questions; support trade shows and sales efforts; develop demonstration materials; participate as a product subject-matter expert; and coordinate with internal teams to support implementation transitions.

Provides advanced Level 2 EHR billing support, resolves complex escalations, and delivers frontline customer service through ticketing, chat, and phone channels. Leads SOP compliance, KPI reporting, SLA/SLO adherence, customer satisfaction, and continuous improvement. Serves as a subject matter expert, coaches team members, coordinates with support management, and provides training and consultation while independently analyzing and resolving high-complexity issues.

Leads and mentors a 15+ member full-stack engineering team in an Agile/Scrum environment. Oversees software delivery from architecture and development through deployment and maintenance, contributes to technology roadmaps, and drives scalable SaaS solutions using Microsoft technologies, AWS, microservices, SQL Server, and AI-assisted development tools. Collaborates with product, architecture, QA, stakeholders, and US-based teams while managing people, delivery priorities, quality standards, and continuous improvement.