Teams at Qualifacts Systems

Provide technical and customer support for behavioral health software by researching questions, troubleshooting issues, optimizing performance, delivering training and consultation, and resolving moderate- to high-complexity requests. The role requires clear communication, proactive issue ownership, dependable follow-through, collaboration, and expanding knowledge across service offerings including live chat, concierge, and phone support.

Configure, enroll, and maintain EDI clearinghouse integrations for EHR and RCM software customers. Co-facilitate concurrent RCM implementations, analyze billing workflows, configure systems, train clients, resolve inquiries, and communicate project updates. The role requires knowledge of EHR implementation principles, revenue cycle management, medical or behavioral healthcare billing, software configuration, and clearinghouse relationships, along with the ability to coordinate projects and delegate tasks.

Designs, operates, and troubleshoots AWS and on-premises network infrastructure, including hybrid connectivity, datacenter networks, routing, firewalls, load balancers, CDN, WAF, and DNS. Supports migrations, maintenance windows, incident response, root-cause analysis, documentation, compliance, and new AWS initiatives. Coordinates with security teams, vendors, carriers, and AWS support. This is an onsite night-shift role in Vadodara, India.