Teams at Qdigi Services (an Onsitego Company)

Leads field executives and manages end-to-end standard operating procedures, forward and reverse logistics turnaround-time targets, NPS performance, service-request closure, defective-product reconciliation, and operational hygiene activities.

Manages end-to-end after-sales installation, repair, and maintenance operations for home appliances across an assigned territory. Oversees third-party service centers and direct engineers, monitors TAT, NPS, SLAs, open calls, and service quality, and handles escalations. Responsibilities include partner onboarding, audits, training, MIS reporting, corrective actions, spare-parts coordination, cost optimization, and maintaining strong service-center relationships.

Manage daily HR operations, employee records, attendance and leave data, HRMS-based letter generation, statutory compliance for PF, PT, and ESIC, employee queries, monthly reporting, document verification, and payroll coordination while maintaining accuracy, confidentiality, and timely completion.