The Role
Leads field executives and manages end-to-end standard operating procedures, forward and reverse logistics turnaround-time targets, NPS performance, service-request closure, defective-product reconciliation, and operational hygiene activities.
Summary Generated by Built In
- Handling Filed executive & end to end SOP
- Forward logistic Tat achievement
- Reverse logistic tat achievement
- NPS score achievement
- Service request closure meet
- Defective reconcillation & other hygeine activity SOP (product defective/XZaggle/ & Filed executive hygeing SOP)
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The Company
What We Do
Onsitego is an India-based device-care and after-sales services company for personal electronics, gadgets, and home appliances. It provides extended warranties, damage protection, annual maintenance contracts, and on-demand repair and maintenance services. Through partnerships with retailers, service centers, engineers, and enterprise customers, Onsitego aims to simplify post-purchase ownership and deliver cashless, reliable customer support across a broad range of devices across India.
