Teams at PT Bank Aladin Syariah Tbk

Lead and coordinate project planning, prioritization, budgeting, risk and resource allocation across departments. Oversee project execution, monitor progress against deadlines and standards, document scope and outcomes, and ensure projects meet budget and business objectives.

Provide user support and troubleshooting for banking systems, perform daily tasks per SLA, escalate to SMEs/vendors, produce reporting, support testing/integration and project implementations, assist incident management and audit requests, train users, and follow IT policies.

Provide first- and second-tier technical support and incident management for software applications: troubleshoot issues, perform root-cause analysis using logs, monitor systems, coordinate with development and business teams, handle ad-hoc data/report requests, and participate in projects to improve client experience and system reliability.