The Role
Provide user support and troubleshooting for banking systems, perform daily tasks per SLA, escalate to SMEs/vendors, produce reporting, support testing/integration and project implementations, assist incident management and audit requests, train users, and follow IT policies.
Summary Generated by Built In
Company Description
Becoming a Digital Sharia Bank is one of the Sharia Net Bank solutions to attract people in Indonesia who have not been touched by financial services.
We are continuous product development with a focus on customer interests
Job DescriptionKnowledge domains
- Sharia Core Banking (Funding/Financing)
- ATM Switching & Card Management System
- Regulatory Reporting
- Enterprise GL
- AML
- SKN, RTGS
- Treasury
Job Descriptions
- Provide user support of banking systems
- Perform daily tasks as assigned
- Identify and resolve system and user issues with minimal support
- Escalate issues to SMEs or vendors as applicable.
- Provides user and management reporting as assigned
- Collaborates with analysts, designers, system owners and software providers in the testing and integration of new software programs and applications.
- Assists the core team in performing assessment of customer requests, IT initiatives and EPMO projects
- Assists other IT departments in incident management, requests, initiatives and projects related to solutions
- Requests reporting metrics from vendors for executive reporting as directed.
- Completes task according to department SLA requirements
- Provide guidance to users on solution functionality and best practices
- Participates in training of new products and services
- Participate in the planning, development and executing of system integrations, conversions or improvement activities.
- Provides system and process data as assigned for internal audit and examiner reviews
- Participates in user requirements discussion as assigned.
- Collaborates with other IT departments to ensure IT strategic initiatives are met.
- Adheres to all IT policies and procedures
- Minimum 2 years of banking experience working with core and ancillary systems and/or working in the Information technology industry
- Experienced in requirements gathering and project implementations
- Ability to work independently with minimal supervision
- Ability to collaborate with others to achieve results
- Intermediate written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
- Ability to respond effectively to the most sensitive inquiries or customer complaints.
- Good analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.
- Ability to research and identify application / product issues.
- Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems.
- Ability to demonstrate a high level of ethical behavior and follow the Code of Conduct.
- Strong organizational and coordination skills.
- Ability to remain flexible in order to adapt to changes in the work environment.
- Ability to study and apply new information.
- Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills.
- Ability to maintain confidentiality of sensitive information.
- Ability to work with co-workers, customers, and outside agencies professionally and tactfully.
- Understanding of the organization’s goals and objectives.
- Must adhere to all bank’s policies
- Competitive Salary
- Good Place to Grow
- Offer learn and career path
Skills Required
- Minimum 2 years of banking experience working with core and ancillary systems and/or IT industry
- Experience in requirements gathering and project implementations
- Experience with Sharia Core Banking, ATM Switching, Card Management Systems, Regulatory Reporting, Enterprise GL, AML, SKN/RTGS, or Treasury systems
- Ability to work independently with minimal supervision
- Ability to collaborate with others to achieve results
- Intermediate written and oral communication skills
- Ability to respond effectively to sensitive inquiries or customer complaints
- Good analytical skills; ability to define problems, collect data, establish facts, and draw conclusions
- Ability to research and identify application / product issues
- Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems
- High level of ethical behavior and adherence to Code of Conduct
- Strong organizational and coordination skills
- Ability to remain flexible and adapt to changes
- Ability to study and apply new information
- Initiative, task prioritization, and good time-management/problem-solving skills
- Ability to maintain confidentiality of sensitive information
- Ability to work professionally with co-workers, customers, and outside agencies
- Understanding of the organization's goals and objectives
- Adherence to all bank's policies
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The Company
What We Do
PT Bank Aladin Syariah Tbk is a digital-based sharia bank in Indonesia providing banking products and services, including savings and financing, to individual and business customers. Targeting retail and underbanked segments, the bank utilizes digital platforms to deliver its services. A subsidiary of PT Aladin Global Ventures, it operates according to sharia principles to promote financial inclusion across Indonesia.
