Jobs at Protocase Inc.

Lead development and troubleshooting of CNC machining processes. Investigate root causes, run machining experiments, validate tooling and fixturing, operate CNC mills (including 5-axis) to test improvements, analyze production data, implement repeatable process standards, and collaborate with production and engineering to improve quality and cycle times.

Develop and improve CNC machining processes by troubleshooting production issues, designing and validating tooling/fixtures and machining methods, running experiments on CNC mills (including 5-axis), analyzing production data, and translating findings into repeatable standards to increase quality, reduce cycle time, and expand manufacturing capabilities.

Design and build production AI applications, agentic workflows, RAG pipelines, and multi-step automations using LLM APIs and orchestration frameworks. Integrate tools, retrieval systems, prompts, APIs, and infrastructure; create evaluation and observability systems; monitor reliability, latency, cost, and output quality. Translate ambiguous business needs into practical technical solutions, collaborate with stakeholders, and identify opportunities for AI-enabled process improvement.

Own and improve account-based marketing initiatives, targeted campaigns, marketing channels, and growth programs. Partner with Sales, Product, Engineering, and external partners to align messaging, outreach, and execution. Manage initiatives from strategy through delivery, use customer and performance data to guide decisions, and improve marketing processes through technology, automation, and AI. Success is measured through customer engagement, pipeline, revenue contribution, and stronger marketing execution.

Design and build agentic workflows, LLM-powered applications, RAG pipelines, tool integrations, prompts, evaluation harnesses, and production observability systems. Translate ambiguous business needs into reliable AI solutions, collaborate with stakeholders to identify automation opportunities, and monitor workflow performance, cost, latency, and quality. The role requires strong software engineering, Python or modern backend development, API and infrastructure experience, and practical experience with LLM applications and orchestration frameworks.

Design and build agentic workflows, RAG pipelines, AI applications, and automations using LLM APIs and orchestration tools. Integrate models, tools, retrieval systems, prompts, and multi-step workflows; develop evaluation and testing systems; translate business problems into working prototypes; monitor production performance, cost, latency, and quality; and collaborate with stakeholders to identify valuable AI automation opportunities.

Provides hands-on technical support between CNC production and Engineering & Design Services. Troubleshoots machining, programming, design, and documentation issues; applies hot fixes; creates and modifies CNC mill and lathe programs; prepares setup, tooling, and production documentation; escalates complex problems; submits NCRs; and drives corrective actions and continuous process improvements.

Support engineering and manufacturing by creating technical drawings and documentation, testing and troubleshooting mechanical systems, collaborating with design and production teams, and improving manufacturability and product quality.