Teams at Protocase Inc.

Lead and scale Protocase’s Wilmington production operation across teams and shifts. Develop Leads and Supervisors, establish standards for safety, quality, output, and efficiency, improve workflows and production coordination, address root causes, and build scalable procedures, training, auditing, and accountability systems. The role requires hands-on production-floor leadership, operational decision-making, cross-functional collaboration, and the ability to balance customization, speed, quality, and changing customer needs.

Lead afternoon-shift production operations in a hands-on manufacturing environment. Responsibilities include managing daily execution, monitoring safety, quality, efficiency, and attendance KPIs, coaching and developing employees, enforcing SOPs and PTA standards, resolving operational issues, and driving continuous improvement across production teams.

Provides deskside and remote technical support for hardware, software, connectivity, desktops, laptops, peripherals, and production devices. Assists with Linux systems, networking, virtualization, maintenance, patching, security checks, account permissions, equipment deployments, documentation, and vendor coordination. Troubleshoots and escalates complex issues while supporting local and remote users in office and production environments.