Jobs at ProgressSoft

Provides front-desk and administrative support by answering calls, welcoming visitors, routing inquiries, maintaining files, preparing correspondence, assisting with faxing, and completing clerical tasks. The role requires strong Arabic and English communication, organization, confidentiality, attention to detail, and effective prioritization under pressure.

Provide first-line helpdesk and tier-one application support through phone, email, and occasional onsite assistance. Troubleshoot software and technical issues, document incidents and requests in helpdesk software, route critical cases, and liaise between customers and technical teams. The role includes intensive training in support and implementation, network administration, and related technologies, with shift work, travel, and potential relocation.

Provides onsite and remote technical support for enterprise solution implementations. Installs solutions, troubleshoots customer-reported incidents across implementation layers, responds to support tickets, maintains technical documentation, and conducts preventive and corrective maintenance. Collaborates with technical support and engineering teams while supporting databases, operating systems, application servers, cloud orchestration, DevOps tools, directory services, and enterprise infrastructure.

The Business Analyst will gather and document business and technical requirements, ensure solutions meet client needs, and collaborate with cross-functional teams to enhance business processes and deliver quality solutions.

The Projects Coordinator supports banking software implementation projects by managing timelines, resources, and communication among stakeholders to ensure successful delivery.

Lead enterprise banking software implementations by managing multi-phase projects, ensuring on-time delivery, budget adherence, and quality control while coordinating with various teams and stakeholders.

The Pre-Sales Consultant advises on complex deals, assists sales teams, manages the pre-sales cycle, and prepares documentation while ensuring customer comprehension of systems.

The Support & Implementation Engineer will implement and support IT solutions, troubleshoot issues, and ensure customer satisfaction through collaboration and technical documentation.

The Business Development Manager will manage the sales cycle, enhance sales targets, and develop relationships within the banking and financial sectors in the UAE.

Looking for an experienced Java Developer to design and implement server-side components for financial services, ensuring performance and compliance with specifications.

The Pre-Sales Consultant advises sales teams on complex deals, addresses technical questions, qualifies customer needs, and manages pre-sales activities and documentation.

The Business Development Manager will lead sales efforts in the banking sector, manage the sales cycle, perform market analysis, and foster relationships with key banking decision-makers.

The Product Owner will lead by providing vision and direction for software products, gather and document requirements, manage the product backlog, and ensure quality delivery through communication with stakeholders and the development team.

The Support & Implementation Engineer will implement solutions, troubleshoot customer issues, ensure technical documentation accuracy, and collaborate with engineering teams.

Responsible for technical and product consultation during pre-sales, managing customer interactions, and assisting in sales opportunities and proposal creation.

The Pre-Sales Consultant is responsible for supporting sales teams with technical expertise, managing the pre-sales cycle, drafting proposals, conducting demos, and liaising with clients to understand their needs.

The Support & Implementation Engineer will troubleshoot issues, implement solutions, and maintain customer systems, requiring strong technical skills and customer service.

Provide onsite and remote implementation and high-level IT support for enterprise solutions; troubleshoot multilayer issues, perform maintenance visits, prepare technical documentation, and collaborate with engineering teams.

The Support & Implementation Engineer will implement and support IT solutions, diagnose issues, collaborate with teams, and maintain documentation while ensuring customer satisfaction.

Manage various IT projects, serving as a liaison between business units and technology teams, while also performing business analysis and ensuring project quality and timely delivery.