Jobs at Progress Partners

Design, implement, and manage AWS infrastructure with Terraform; build IaC and CI/CD pipelines; deploy and operate containerized apps (Docker, Kubernetes/EKS); monitor and improve reliability; automate operations with Bash or Python; collaborate with engineering teams and implement cloud security best practices.

Build reusable AI developer tools, RAG knowledge systems, and AI-assisted SDLC workflows. Integrate coding assistants and design-to-code tooling, define secure observable patterns, and own reliability, usage, and cost for internal AI platforms.

Build a greenfield data platform and ingestion pipelines for payments, marketing, and operational data across AWS and GCP; implement a Lakehouse with medallion-layer transformations in dbt/SQLMesh (Redshift/BigQuery); own orchestration (Dagster/Airflow), lineage, backfills, retries, alerting; apply IaC with Terraform and cost controls; operate autonomously in a remote, async environment.

Own and improve the quality of AI-powered customer experiences by building evaluation frameworks, running experiments on prompts and model settings, reducing AI costs, diagnosing failure modes, and translating findings into prioritized fixes that drive activation, conversion, retention, and satisfaction.

Lead and own voice and SMS support operations: manage BPO partners and teams, define quality standards and scripts, administer Zendesk, analyze KPIs and call quality, report to Head of Support, and drive channel improvements and escalations.

Lead conversion optimization across the web funnel (landing pages to checkout). Run end-to-end A/B tests, prioritize hypothesis backlog, optimize pricing/paywalls/subscriptions, collaborate with acquisition and product teams, and track funnel metrics (CR, ARPU, LTV, trial-to-paid, churn) to increase paid conversions.

Lead and own the global tax function for a fast-scaling SaaS group. Advise on Canadian and U.S. tax, cross-border structuring, M&A, transfer pricing, indirect tax, payroll and withholding, international mobility, tax reporting, audits, and tax governance. Collaborate with finance, legal, executives, and external advisors to manage tax risk and support tax-efficient growth across multiple jurisdictions.