Teams at Progress Partners

Build a greenfield data platform and unified Lakehouse integrating high-volume payment, marketing, and operational data across AWS and GCP. Design ingestion pipelines, create dbt medallion-layer transformations in BigQuery, and own Airflow orchestration, lineage, backfills, retries, alerting, infrastructure as code, and cost controls. The role requires autonomous ownership in a fully remote, asynchronous environment, with data mesh and Starburst Galaxy experience as preferred qualifications.

Build and maintain LLM-powered automations for support workflows, integrate models and third-party services through REST APIs, develop and evaluate prompts, create lightweight HTML/CSS tools, and monitor production automations. The role requires software or automation engineering experience, LLM and prompt-engineering expertise, programming skills, and strong written communication in a remote, asynchronous environment.

Lead and own voice and SMS support operations: manage BPO partners and teams, define quality standards and scripts, administer Zendesk, analyze KPIs and call quality, report to Head of Support, and drive channel improvements and escalations.