Jobs at Profitroom

Provides technical support to employees by diagnosing and resolving hardware, software, operating system, and network issues onsite and remotely. Maintains IT systems, documentation, and operational procedures; collaborates on process improvements; and monitors potential security risks. The role requires basic macOS and Windows knowledge, troubleshooting ability, English and Polish proficiency, teamwork, and willingness to develop IT skills. Basic networking knowledge and scripting are preferred.

Own the Suite platform roadmap, including shared navigation, administration, authentication, permissions, onboarding, multi-property management, and support knowledge features. Lead discovery with hoteliers and internal teams, use data and AI-supported analysis to prioritize improvements, and coordinate delivery across product and operational stakeholders. The role focuses on reducing onboarding time, enabling hotel groups to manage portfolios, improving self-service, and delivering a consistent multi-tenant SaaS experience.

Own the Suite platform roadmap for a hospitality SaaS product, including shared platform components, onboarding, administration, multi-property management, authentication, permissions, and support tools. Conduct customer discovery, prioritize improvements using data and AI-assisted analysis, and coordinate with internal teams and product stakeholders. The role requires hospitality experience, SaaS platform expertise, strong communication, and fluency in Polish and English.

Develop and maintain integrations between Profitroom’s SaaS platform and external hotel technology systems, including channel managers, PMS platforms, and payment providers. Responsibilities include designing and developing integration solutions, delivering new functionality, diagnosing API and integration issues, maintaining code quality and architecture, writing unit tests, and recommending development practices. The role is an independent remote B2B contractor position with approximately 60% new development and 40% maintenance and technical support.

Develop and maintain integrations between Profitroom and external hotel technology systems, including channel managers, PMS platforms, and payment providers. Responsibilities include building new integrations, extending existing features, diagnosing API-related issues, maintaining application architecture and code quality, applying development best practices, writing unit tests, and providing technical support. The role is split between new feature development and integration support.

Provides email and live-chat support to Polish, English, and Czech-speaking customers. Diagnoses technical issues, analyzes product configurations, explains complex functionality clearly, and coordinates with internal teams to resolve queries. The role requires strong multilingual communication, customer empathy, resilience under pressure, computer proficiency, teamwork, and adaptability. Prior customer support or hospitality industry experience is preferred.

Provide Polish- and English-language customer support through email and live chat. Analyze technical issues involving Profitroom product configurations, explain functionalities clearly, represent the company professionally, and collaborate with internal teams to resolve customer requests. The role is fully remote in Poland and emphasizes empathy, resilience, adaptability, communication, and computer proficiency.

Performs manual and exploratory testing for hospitality and booking products, focusing on edge cases, business logic, release readiness, and production health. Uses AI tools to generate test scenarios, audit coverage, and draft documentation. Reports bugs clearly, improves inefficient testing processes, and builds deep domain knowledge in pricing, bookings, integrations, and customer journeys. The role offers a growth path toward Quality Assurance Specialist responsibilities.

Lead a specialized DevOps team responsible for complex cloud and VM infrastructure. Design, automate, secure, monitor, and maintain distributed platforms; develop CI/CD pipelines; support software releases; manage Kubernetes, containers, cloud environments, and infrastructure-as-code; troubleshoot operational issues; and guide technical direction. The role requires leadership, strong Linux and cloud expertise, GitOps and observability experience, automation skills, and Polish and English communication abilities.

Own software solutions end to end, from technical discovery and architecture through implementation, testing, release, monitoring, and continuous improvement. Backend-focused engineers work with PHP, Laravel or Symfony, APIs, distributed systems, databases, caching, and queues. Full-stack engineers work with TypeScript, Vue.js, PHP, Laravel, UX, and maintainable frontend systems. The role requires product judgment, cross-functional collaboration, production ownership, Polish and English communication, and effective use of AI-assisted development tools.

Own digital growth for UK hotel partners, combining new business development, account management, upselling, campaign oversight, and digital strategy. Monitor paid media, SEO, CRM, and email performance while coordinating Sales, Customer Success, and internal digital teams. Develop hotel digital strategies, audits, seasonal campaigns, case studies, and market presence. The role requires hospitality digital marketing expertise, UK hotel market knowledge, stakeholder consulting, and a commercial focus on direct booking revenue.

Manage and optimize paid PPC campaigns across Google Ads and Meta Ads for hotel clients. Develop remarketing, audience segmentation, and budget strategies; communicate with clients; analyze campaign performance using Google Analytics 4 and Looker Studio; and provide clear, actionable recommendations. The role also involves market and competitor research, managing multiple campaigns, and meeting deadlines. TikTok Ads and Microsoft Bing Ads experience is preferred.

Plan, launch, and manage PPC campaigns across Google Ads and Meta Ads. Develop remarketing, audience segmentation, and budget optimization strategies for hotel clients. Communicate campaign progress, analyze performance using Google Analytics 4 and Looker Studio, present results, conduct market research, and contribute to internal process and service improvements.

Execute manual feature and exploratory tests, design edge-case scenarios, generate AI-assisted test coverage, document product and technical details, and report actionable bugs. The role emphasizes understanding hospitality and booking workflows, identifying fragile business logic, improving broken testing processes, and using tools such as Claude Code, Jira, Confluence, and Postman. It is an entry point toward becoming a Quality Assurance Specialist.

Own and improve complex distributed cloud infrastructure spanning more than 400 VMs. Develop and maintain CI/CD pipelines, automate infrastructure with Ansible and Terraform, manage Kubernetes and cloud environments, monitor systems, troubleshoot incidents, and improve secure, scalable operational processes. Collaborate closely with software development teams to support releases and platform reliability.