This is a remote position.
We are looking for a Junior Onboarding Project Manager to join our Onboarding Team.
In this role, you will play a key part in successfully bringing our new clients live. You will work closely with international customers and collaborate with colleagues who are experts in project management and travel-tech. You will also gain constant exposure to our innovative solutions. This will give you a unique opportunity to strengthen your organizational skills, build expertise in client onboarding, and grow within a dynamic and supportive environment.
- Serve as the primary point of contact for clients throughout the onboarding process, ensuring a seamless and positive experience.
- Manage all onboarding tasks to a high standard for assigned projects, from assignment to go-live.
- Work closely with the Pre-Sales Manager to raise development requests, manage future feature ideas in the Ideas Bank, and coordinate new connection requests.
- Take ownership of projects, ensuring they are delivered on time, and provide accurate, timely reporting on progress.
- Collaborate with team members to support the achievement of company goals.
Requirements What we're looking for
- Solution driven — a strong focus on finding solutions for the client, optimising processes, and proactively addressing challenges to ensure their success.
- Project management — ability to manage multiple projects simultaneously and multitask effectively.
- Hospitality knowledge — solid understanding of the hotel and hospitality industry, with experience of how hotels work (either directly from a hotel or a software company operating in the hotel sector).
- SaaS experience — familiarity with SaaS onboarding processes and the software development lifecycle.
- Technical aptitude — understanding of connectivity and integration in hotel technology.
- Communication skills — excellent organizational and communication skills, with proficiency in Polish and English required.
- Client focus — an international perspective with experience in working directly with clients.
- Flexibility — willingness to undertake occasional travel for client visits (this is a remote role).
Benefits What comes with the job
- Form of employment: Employment contract. Salary ranges from 5600 to 7600 PLN gross per month.
- 100% remote — fully flexible, work from anywhere in Poland
- English classes — and a dedicated team development fund
- Medical and life insurance — co-financed, plus access to sports facilities
- 24 / 26 days off
- Company perks — retreats and events, wedding and baby packs, and an employee referral program
- Flat hierarchy — open communication, no bureaucracy
- Intro call with the Recruiter (up to 45 minutes)
- Role and Team fit interview with Hiring Manager and Team Leader (up to 45 minutes)
- Home Assignment
- Interview Onboarding Manager (up to 30 minutes)
Skills Required
- Strong solution-driven approach focused on client success, process optimization, and proactive problem-solving
- Ability to manage multiple projects simultaneously and multitask effectively
- Solid understanding of the hotel and hospitality industry, including hotel operations
- Familiarity with SaaS onboarding processes and the software development lifecycle
- Understanding of connectivity and integrations in hotel technology
- Excellent organizational and communication skills
- Fluency in Polish and English
- International, client-facing experience
- Willingness to undertake occasional travel for client visits
What We Do
Profitroom is a connected hospitality technology platform serving hotels, resorts, and hotel groups. Its cloud-based products support the guest journey from inspiration and direct booking through engagement, retention, and personalized stay experiences. The platform helps properties increase reservations and revenue, strengthen guest loyalty, automate operations, streamline growth, and reduce workload through booking, CRM, marketing, distribution, connectivity, and AI-driven solutions.
