Teams at Priority (prioritycommerce)

Owns operational and regulatory MIS reporting for payment operations, including transaction, reconciliation, performance, and management reports. Analyzes payment data, develops KPI dashboards, identifies risks and process gaps, automates reporting, improves data quality, and supports forecasting. Partners with Finance, Risk, Compliance, Product, Engineering, and Support teams, manages reporting escalations, audits corrective actions, documents SOPs, and serves as an operational subject matter expert.

Owns product strategy and delivery for secure payments infrastructure. Leads card payment lifecycle capabilities, including authorization, clearing, settlement, chargebacks, fraud prevention, authentication, and risk controls. Partners with engineering, card networks, platform teams, and integration partners to define requirements, review architecture, prioritize backlogs, manage sprints, ensure QA and release readiness, and deliver scalable payment products.

Provides professional voice-based customer support by communicating information, resolving and following up on issues, escalating when needed, maintaining product and business knowledge, and reporting recurring problems to management. The role requires strong US English communication, cultural awareness, typing proficiency, accountability, customer de-escalation skills, and availability for night shifts. Customer support experience in US banking or financial services is preferred.