Teams at Priority (prioritycommerce)

Leads enterprise sales growth across multifamily and HOA markets, owning revenue targets, pipeline performance, forecasting, strategic deal closing, and sales operations. Recruits, coaches, and scales SDR and account executive teams while establishing repeatable sales processes, CRM discipline, and KPI accountability. Partners cross-functionally with Finance, Operations, Implementation, Customer Success, Product, and Marketing on pricing, proposals, customer handoffs, positioning, and growth initiatives.

Own strategic enterprise customer relationships for Prisma, driving retention, platform adoption, revenue expansion, and measurable client outcomes. Build executive and operational stakeholder relationships through frequent in-person engagement, lead business reviews, monitor account health, identify upsell and cross-sell opportunities, coordinate cross-functional issue resolution, maintain CRM intelligence, and improve customer success processes and reporting.

Leads and develops Customer Success Managers and Onboarding Specialists while owning client retention, product adoption, onboarding quality, account health, and revenue outcomes. Coaches teams through renewals, escalations, executive conversations, and growth opportunities. Uses KPIs, CRM visibility, customer feedback, and performance data to improve execution. Partners with Sales, Product, Support, and Operations to resolve issues and strengthen the end-to-end client experience.