Teams at Priority (prioritycommerce)

Reviews compliance activities across client onboarding and ongoing monitoring. Responsibilities include managing enrollment and KYC processes, performing client due diligence, resolving CIP and OFAC rejections, validating authorizations, and monitoring transactions for fraud or suspicious activity. The role requires strong communication, analytical ability, attention to detail, multitasking, adaptability, and a quality-focused mindset.

Supports Managed File Transfer operations by monitoring platform performance, troubleshooting file transfers, onboarding partners, updating configurations, maintaining documentation and audit records, and escalating incidents. Assists with automation through basic scripting and collaborates with internal teams to implement supervised changes. The role follows security and compliance procedures while developing technical skills in MFT platforms, Apache NiFi, operating systems, and cloud technologies.

Provide professional voice-based customer support for ACH.com, communicating information clearly, addressing customer concerns, owning follow-ups, escalating issues, maintaining product and business knowledge, and reporting recurring problems to managers. The role serves U.S. customers in a banking or financial services environment, requires strong English communication, typing proficiency, distress-management skills, and availability for night shifts.