Preservica
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As a Customer Success Manager, you will maintain and foster communication with high-value customers to drive satisfaction and retention. You will represent their needs within the company, identify upsell opportunities, and guide customers in maximizing their ROI from Preservica's solutions. Data analysis and strategic business reviews are key responsibilities.
As a Digital Archiving Success Manager at Preservica, you'll support customers' digital preservation programs by offering guidance on data structuring, ingesting content, and integrating systems. You'll leverage best practices in archiving, create scripts for custom needs, and ensure client satisfaction using SaaS products, acting as the primary contact for issues and inquiries.
The Support Engineer will provide remote assistance to customers, focusing on cloud-based applications, troubleshooting issues, and managing relationships with users at varying technical levels. This role is about solving complex problems and delivering high-quality customer service excellence.
The Marketing Manager will develop, execute, and monitor marketing programs across various channels, focusing on demand generation. Responsibilities include managing campaigns, events, and content creation while utilizing marketing automation tools like Pardot. Effective management of projects and priorities is essential for this role.