Jobs at Precision Task Group

Develop and manage a sales territory by identifying prospects, networking, conducting outbound calls, supporting targeted marketing campaigns, tracking opportunities in the CRM, and qualifying and closing new B2B business. The role requires independent territory development, collaboration with marketing, participation in training, client problem-solving, and extensive travel within the assigned territory.

Manages and supports client IT infrastructure in an MSP environment, including servers, workstations, networks, cloud services, virtualization, security, backups, monitoring, and disaster recovery. Troubleshoots complex systems issues, provides escalated technical support, documents environments, communicates with clients, and assists with infrastructure projects such as migrations and network upgrades. Participates in on-call rotations and occasionally visits client sites.

Manage existing client accounts by identifying technology needs, mapping customers to IT services, developing roadmaps and budgets, and cross-selling solutions. Qualify, quote, and close opportunities; prepare proposals with pre-sales support; deliver presentations; respond to client requests; and maintain accurate CRM records. The role requires strong communication, organization, customer service, sales, product-learning, and follow-up skills, plus a valid driver’s license and personal vehicle.

Provides second-tier technical support for hardware, software, networks, servers, workstations, cloud environments, and mobile devices. Troubleshoots complex issues, manages user accounts and permissions, documents resolutions, monitors systems, supports IT projects, and mentors junior staff. Requires strong operating system, networking, ticketing, communication, and problem-solving skills, with 3–5 years of IT support or systems administration experience.

Provides second-tier IT support for hardware, software, networks, servers, workstations, cloud environments, and mobile devices. Troubleshoots complex issues, manages user accounts and permissions, documents solutions, monitors systems, tracks incidents, mentors junior staff, and participates in deployments, upgrades, and network projects. Requires strong knowledge of operating systems, networking, ticketing systems, customer service, and technical problem-solving.

Provide frontline help desk support for hardware, software, network, account, and device issues. Install and configure systems, manage user accounts and permissions, troubleshoot connectivity and printing problems, document resolutions, maintain IT systems, and escalate complex incidents. The role also supports upgrades, software deployments, network expansions, security practices, and knowledge-base updates while delivering customer-focused assistance within service-level agreements.

Coordinates regional IT projects and Time & Materials engagements from intake through closeout. Maintains project documentation, schedules, communications, risks, milestones, approvals, and billing readiness. Serves as the central client and stakeholder contact, prepares status reporting, and coordinates technical resources. Provides day-to-day leadership and coaching for up to six Project Technicians while monitoring workloads, quality, time entry, and delivery standards. Supports process improvement, project governance, and operational consistency.

Provides frontline IT support through phone, email, and ticketing systems. Diagnoses and resolves hardware, software, network, account, VPN, printer, and connectivity issues; installs and configures systems; manages user accounts and permissions; documents solutions; monitors IT environments; supports upgrades and deployments; follows security and compliance procedures; and escalates complex issues to senior engineers.

Provides Tier II technical support for application, hardware, network, operating system, cloud, and mobile device issues. Responsibilities include troubleshooting escalated incidents, managing user accounts and permissions, administering IT systems, documenting solutions, monitoring system performance and security, mentoring junior staff, and supporting deployments, upgrades, and network projects. The role also analyzes incident trends and communicates technical solutions to users.

Owns engineering, administration, scaling, and reliability for Microsoft 365, Entra ID, Azure, and Azure Virtual Desktop environments. Serves as a Tier 3/4 escalation lead, manages identity and Zero Trust controls, supports Exchange Online and virtualization, collaborates on security and SOC 2 compliance, and automates tenant administration using PowerShell and Microsoft Graph API. The role also aligns outsourced helpdesk operations, develops SOPs, and leads complex troubleshooting and incident containment.

Develop and manage a sales territory by identifying target customers, attending networking events, conducting outbound prospecting, supporting targeted marketing campaigns, tracking opportunities in the CRM, and following the company sales process. The role focuses on B2B outside sales, pipeline development, client problem-solving, and closing new business. Extensive travel within the assigned territory is required, along with participation in weekly sales training and collaboration with marketing and business development teams.

Provides frontline IT help desk support by diagnosing and resolving hardware, software, network, account, VPN, printer, and endpoint issues. Installs and configures systems, manages user accounts and permissions, documents solutions, monitors IT systems, follows security procedures, and escalates complex problems. Supports upgrades, deployments, network expansions, and users through phone, email, and ticketing systems while meeting service-level expectations.

Advises clients on applying Microsoft AI tools to business needs, identifies high-value use cases, designs Copilot agents and AI-enabled solutions, facilitates readiness workshops, supports adoption and change management, and measures productivity and business value. The role also contributes to AI governance, training content, stakeholder presentations, presales solutioning, prompt engineering, and ongoing Microsoft AI strategy updates.

Provides tier III technical support for complex application, hardware, networking, server, database, and cloud issues. Diagnoses root causes, manages incidents, monitors system performance and security, documents solutions, supports IT projects, trains end users, and mentors junior staff. Collaborates with network, security, and application support teams to maintain reliable service delivery.

Supports the sales team by preparing quotes, proposals, order forms, and client documentation; maintaining CRM records; tracking sales metrics; coordinating vendor pricing and availability; following up on proposals and renewals; and facilitating communication among sales, service delivery, procurement, vendors, and clients. The role also schedules client meetings and supports onboarding, RFP responses, contract tracking, and order processing.

Develop and manage a sales territory by identifying prospects, attending networking events, making outbound calls, executing campaigns with marketing, tracking opportunities in the CRM, and closing new-business deals. The role requires an entrepreneurial mindset, strong communication skills, independent work, customer focus, a valid driver's license, personal vehicle, and extensive travel within the assigned territory.

Provides frontline help desk support for hardware, software, network, account, printer, VPN, and endpoint issues. Responsibilities include troubleshooting, user account administration, system and software installations, documentation, monitoring, security compliance, ticket triage, and escalation of complex issues. The role also supports IT projects such as upgrades, deployments, and network expansions while delivering customer-focused service within established SLAs.

Manages assigned client accounts by building decision-maker relationships, supporting retention, resolving escalated issues, coordinating quotes and projects, monitoring orders and satisfaction, and translating client needs into solutions. Serves as the liaison between clients, sales, services, and technical teams; conducts business reviews, identifies retention risks and referral opportunities, and communicates client feedback internally.

Provides frontline help desk support through phone, email, and ticketing systems. Diagnoses and resolves hardware, software, network, account, VPN, printer, and endpoint issues; installs and configures systems; manages accounts and permissions; documents solutions; monitors IT environments; supports technology projects; and escalates complex issues while maintaining security and customer service standards.

Provides frontline help desk support through phone, email, and ticketing systems. Diagnoses and resolves hardware, software, network, account, VPN, printer, and connectivity issues; installs and configures systems; manages user accounts and permissions; documents solutions; monitors IT systems; supports upgrades and deployments; follows security and compliance procedures; and escalates complex issues to senior engineers.