Teams at Precision Task Group

Provides Tier II technical support for application, hardware, network, operating system, cloud, and mobile device issues. Responsibilities include troubleshooting escalated incidents, managing user accounts and permissions, administering IT systems, documenting solutions, monitoring system performance and security, mentoring junior staff, and supporting deployments, upgrades, and network projects. The role also analyzes incident trends and communicates technical solutions to users.

Generate and validate invoices for managed services, projects, time and materials, and product sales. Review contracts and billing terms, reconcile technician time and expenses, maintain recurring billing schedules, resolve client billing inquiries, and support month-end close through billing summaries and revenue reports. The role also uses PSA and accounting systems while identifying process improvements for billing accuracy and efficiency.

Owns engineering, administration, scaling, and reliability for Microsoft 365, Entra ID, Azure, and Azure Virtual Desktop environments. Serves as a Tier 3/4 escalation lead, manages identity and Zero Trust controls, supports Exchange Online and virtualization, collaborates on security and SOC 2 compliance, and automates tenant administration using PowerShell and Microsoft Graph API. The role also aligns outsourced helpdesk operations, develops SOPs, and leads complex troubleshooting and incident containment.