Jobs at PowerBridge

Monitor and support a global WAN in a 24/7 rotational-shift environment. Responsibilities include monitoring network links and devices, troubleshooting connectivity, latency, packet loss, routing, and switching issues, managing incidents within SLAs, coordinating with ISPs, escalating critical problems, and maintaining operational documentation and handover notes.

Supports global WAN operations by monitoring infrastructure, troubleshooting routing, switching, BGP, connectivity, latency, and packet-loss issues. Manages shift operations, prioritizes and escalates incidents, coordinates with ISPs and vendors, executes approved network changes, performs root cause analysis, maintains documentation, and guides support associates in a 24/7 environment.

Provides first-level IT customer support through a ticketing system, troubleshooting standard hardware, networking, application, access, and permission issues. Manages incidents, requests, changes, ticket queues, escalations, customer updates, and knowledge-base documentation. Coordinates corporate hardware shipments, returns, replacements, and asset management across global regions. Requires at least two years of IT experience, Windows and macOS knowledge, English fluency, and availability for EMEA and APAC office hours.

Lead high-severity IT incident response calls, coordinate global support engineers, direct triage and resolution, investigate root causes, communicate impacts across management levels, and implement process or infrastructure changes that reduce future risk. The role supports Field IT and Operations teams across large-scale data center and WAN networking environments.

Configure, deploy, and support enterprise WAN solutions, including circuits, routers, switches, SD-WAN, routing protocols, VPNs, firewalls, and network policies. Monitor and optimize WAN performance, troubleshoot Layer 2 and Layer 3 issues, coordinate with ISPs, maintain network documentation, and provide L2/L3 incident support. Participate in change and incident management processes.

Drives revenue growth by developing new business, managing key customer accounts, selling customized AV and IT solutions, and meeting sales targets. Responsibilities include lead generation, client presentations, proposal and quotation development, commercial negotiations, CRM and pipeline management, sales forecasting, payment coordination, customer retention, and identifying upselling opportunities. The role collaborates with pre-sales, technical, delivery, and finance teams while monitoring market and competitor activity.

Manages and grows client accounts by building relationships, understanding business needs, and driving revenue through upselling, cross-selling, and new business development. Delivers product demonstrations, sales presentations, and proposals; monitors market and competitor trends; collaborates with internal teams to resolve issues and ensure delivery; and reports on sales performance and client feedback.

Leads enterprise-wide major incident response for globally distributed, mission-critical infrastructure. Serves as executive Incident Commander for P0/P1 outages, orchestrates cross-functional war rooms, directs triage and resolution, and advises senior leadership. Establishes incident governance, SLAs, response protocols, business continuity, and resilience initiatives. Oversees root-cause analysis, post-incident reviews, preventive engineering, automation, monitoring, playbooks, and training. Requires deep networking and distributed-systems expertise, cloud familiarity, and leadership in 24x7 environments.

Provides Level 2 operational support for global WAN infrastructure in a 24/7 environment. Responsibilities include troubleshooting routers, links, and BGP routing; configuring Cisco and Juniper devices; monitoring infrastructure; resolving escalations; coordinating with ISPs and vendors; supporting outages, migrations, and upgrades; and preparing incident documentation and root cause analyses.

Manage professional AV project execution from design review and installation through configuration, testing, commissioning, customer training, and handover. Coordinate technicians, vendors, customers, and site teams; supervise equipment installation, cabling, rack assembly, and system integration. Troubleshoot audio, video, control, and networking issues; track progress, quality, risks, materials, and documentation. Prepare testing, completion, as-built, warranty, and handover records while supporting maintenance and ensuring safety and customer requirements.

Lead high-severity IT incident response calls, coordinate global support engineers, direct triage and resolution, conduct root cause investigations, and drive corrective actions to reduce future risk. Serve as the escalation liaison for Field IT and Operations, communicate impacts across management levels, improve incident and problem management processes, and support large-scale data center and WAN networking environments.

Supports sales and pre-sales activities by preparing SOWs, proposals, quotations, cost estimates, presentations, reports, and tender documentation. Coordinates with technical, finance, procurement, delivery teams, vendors, and customers. Maintains CRM records, follows up on approvals, handles routine enquiries, schedules meetings, supports order processing and delivery handover, and generates sales MIS reports.

Leads enterprise IT infrastructure for the Pune location, covering networking, servers, storage, virtualization, backups, disaster recovery, security, surveillance, end-user computing, and daily operations. Provides L3 incident support, manages vendors and SLAs, maintains documentation and compliance, leads infrastructure upgrades and migrations, supports audits, performs root-cause analysis, and guides infrastructure engineers.

Drive revenue growth by developing new business, managing customer accounts, presenting and selling customized AV and IT solutions, preparing proposals and quotations, negotiating commercial terms, and closing sales. Maintain sales pipelines and CRM records, coordinate with technical and delivery teams, support payment collection, monitor market trends, and identify upselling and cross-selling opportunities across corporate, education, healthcare, government, and enterprise sectors.

Drive regional sales growth for AV, IT infrastructure, unified communications, and managed services solutions. Responsibilities include developing sales strategies, acquiring and expanding enterprise accounts, managing complex sales cycles, building partner relationships, negotiating commercial terms, maintaining forecasts, coordinating delivery teams, and supporting profitability, collections, customer satisfaction, and retention. The role also provides market intelligence, mentors regional sales staff, and requires extensive travel within the assigned territory.

Manages strategic enterprise accounts, drives revenue and profitability, develops new business, and leads complex consultative sales cycles for AV and IT solutions. Responsibilities include account planning, pipeline development, solution positioning, proposals and tenders, contract negotiations, margin management, customer retention, partner engagement, and mentoring junior sales staff.

Generates and qualifies leads through calls, emails, referrals, and online research; engages prospects, presents company solutions, schedules sales meetings, and nurtures opportunities through the sales cycle. Maintains CRM records, prepares proposals and quotations, coordinates customer responses with internal teams, tracks sales activity, generates reports, and works toward monthly and quarterly targets. The role also supports customer relationship development and may involve occasional customer visits or site meetings.

Drives strategic sales initiatives, manages enterprise accounts, and achieves revenue and profitability targets across AV and IT solutions. Responsibilities include account growth, business development, consultative solution selling, pipeline development, contract negotiation, proposal preparation, sales leadership, partner engagement, and coordination with presales, engineering, delivery, and finance teams.

Support cybersecurity governance, risk, and compliance activities, including control and evidence management, audit preparation, technical control mapping, architecture assessments, and regulatory implementation. Translate security and AI regulations into technical requirements, validate AI deployments and cloud environments, and collaborate with engineering, security operations, and architecture teams. Help build automated compliance workflows, scripts, and continuous control monitoring mechanisms.

Manage enterprise IT support across corporate offices and restaurant locations. Responsibilities include vendor and SLA management, infrastructure and POS support, asset lifecycle management, Microsoft and Windows administration, outage coordination, incident management, and support for restaurant openings, expansions, relocations, and rollouts. The role partners with business, procurement, finance, and restaurant teams, maintains audit readiness, and travels across West and South locations as required.