Teams at PowerBridge

Installs, configures, integrates, tests, maintains, and troubleshoots audiovisual and video-conferencing systems. Performs cable routing and termination, rack dressing, calibration, preventive maintenance, firmware updates, documentation, user training, and on-site client support. Coordinates with engineers, programmers, project managers, vendors, and technical teams while traveling to project and client locations as required.

Lead high-severity IT incident response calls, coordinate global support engineers, direct triage and resolution, conduct root cause investigations, and drive corrective actions to reduce future risk. Serve as the escalation liaison for Field IT and Operations, communicate impacts across management levels, improve incident and problem management processes, and support large-scale data center and WAN networking environments.

Supports sales and pre-sales activities by preparing SOWs, proposals, quotations, cost estimates, presentations, reports, and tender documentation. Coordinates with technical, finance, procurement, delivery teams, vendors, and customers. Maintains CRM records, follows up on approvals, handles routine enquiries, schedules meetings, supports order processing and delivery handover, and generates sales MIS reports.