Jobs at Poshmark

Provides frontline email support for customer dispute cases involving orders and accounts. Investigates issues, applies return policies, resolves disputes fairly, communicates professionally with users, gathers community feedback, and meets service metrics such as response time, resolution rate, case volume, and customer effort scores. The role requires independent problem-solving, strong written English, detailed case handling, and flexibility for overnight shifts, weekends, holidays, and occasional overtime.

Reviews user accounts for money laundering, fraud, identity, and sanctions risks. Applies AML, KYC, and OFAC policies; maintains accurate case documentation, reporting, and service-level queue performance. Communicates high-risk findings to leadership, supports quality customer communications, collaborates with teammates, and protects the platform community. The role progresses toward reviewing low- and medium-risk accounts and becoming an AML subject matter expert.

Lead multiple engineering teams and shape the technical direction of a major product area. Responsibilities include developing engineering managers, guiding architecture, driving cross-functional execution, defining strategy, planning staffing and succession, and partnering with product, design, data science, and executive leaders. The role requires deep technical judgment, experience with large distributed systems, and the ability to scale engineering organizations while maintaining strong engineering culture and execution.

Leads end-to-end product design for buyer and seller experiences across iOS, Android, and web. Responsibilities include user research, usability testing, interaction and visual design, prototyping, design-system contribution, engineering collaboration, KPI-driven decisions, stakeholder presentations, workshops, project leadership, mentoring, and recruiting. The role independently owns complex marketplace initiatives from discovery through launch and iteration.

Build and maintain full-stack features for seller listing, order, and inventory workflows. Develop responsive frontend interfaces, backend services, and APIs; troubleshoot distributed systems in production; write tested, maintainable code; and collaborate with Product, QA, Design, and engineering teams. Over time, independently deliver features, improve scalability and performance, contribute to architecture decisions, and mentor interns or new hires.

Manages live e-commerce event execution from setup through post-show reporting. Operates the selling console, pins products, adjusts pricing, tracks SKUs and sold inventory, monitors chat and sales activity, supports the host in real time, troubleshoots operational issues, coordinates with internal teams, and follows live-selling policies. The role requires strong organization, sales awareness, multitasking, communication, adaptability, and on-site availability for varied shifts.

Leads multiple Growth Engineering teams and managers, setting technical strategy and delivering acquisition, activation, engagement, retention, and reactivation initiatives. Partners cross-functionally with Product, Design, Data Science, Analytics, and Marketing to drive experimentation and measurable customer outcomes. Oversees architecture, engineering excellence, reliability, scalability, hiring, organizational planning, leadership development, and platform modernization.

This is an incomplete draft job posting for Poshmark. It provides company background but does not identify the team, role purpose, responsibilities, qualifications, technologies, compensation, location, or travel requirements.

Develop and maintain reliable, scalable backend services for Poshmark’s cloud marketplace platform. Responsibilities include writing tested code, participating in code reviews, troubleshooting distributed systems in production, improving tooling and workflows, and collaborating with Product, QA, and Design. Over time, the engineer will independently deliver features, improve performance and scalability, contribute to architecture decisions, and mentor interns or new hires.

Own Poshmark’s paid video growth strategy across TV, CTV/OTT, YouTube, and emerging channels. Responsibilities include media planning, buying, campaign execution, optimization, experimentation, agency management, budget oversight, partner negotiation, performance analysis, and cross-functional collaboration. The role balances brand awareness and intent objectives while developing scalable playbooks and translating measurement results into recommendations for shopper and seller growth.

Performs revenue accounting close activities, journal entries, reconciliations, Order-to-Cash controls, revenue analysis, audit support, and SOX 404 compliance. Partners with Finance Systems, Data, Engineering, Marketing, and Operations on system enhancements, integrations, automation, product launches, and ASC 606 compliance. Investigates unusual transactions, supports reporting, and improves accounting processes across high-volume revenue systems.

Owns a portfolio of 20+ enterprise seller accounts after onboarding, providing ongoing support, resolving issues, identifying growth opportunities, and monitoring account health. The role standardizes performance reporting, identifies portfolio trends, escalates technical and account risks, and collaborates with onboarding, support, product, and marketing teams to improve seller outcomes and drive GMV growth.

The Staff Software Engineer will architect and manage Poshmark's Android app, collaborate with teams, write and review high-quality code, and drive feature development.

Build, operate, and independently own scalable backend services for a high-traffic marketplace. Responsibilities include designing APIs, data models, asynchronous workflows, and distributed-system integrations; troubleshooting production issues; improving observability, reliability, performance, and operational readiness; participating in design and code reviews; collaborating cross-functionally; supporting on-call operations; and mentoring junior engineers.

Provides frontline support to marketplace users through email, messenger, social channels, and live chat. Resolves order, account, shipping, payment, listing, and product questions; troubleshoots issues; triages and escalates cases; de-escalates frustrated customers; and maintains service-quality and productivity goals. The role requires managing multiple concurrent chats, navigating CRM and knowledge-base tools, personalizing responses, and contributing to mentorship and process improvements.

Owns Poshmark’s US BSA/AML and financial crimes compliance program, including policy governance, risk assessments, sanctions controls, SAR oversight, audit and regulatory exam readiness, executive reporting, training, vendor governance, and operational quality. Partners with Product, Engineering, Operations, Legal, Finance, Risk Strategy, banking partners, auditors, and regulators to translate requirements into controls, workflows, and scalable compliance processes.

Lead hands-on execution and optimization of Google Search and Shopping campaigns, including trafficking, QA, bidding, feed management, testing, reporting, attribution, and performance measurement. Manage campaign operations across budgets, keywords, audiences, and creative while translating data into recommendations. Directly manage and develop one Analyst, partner with the Paid Search Director, and collaborate with creative, product, data, and growth teams. Champion automation and AI tools to improve efficiency and scale.

Lead and scale Poshmark’s product design organization, set design vision and strategy for buyer and seller experiences, drive AI-enabled design workflows, partner cross-functionally to deliver marketplace and social commerce features, and mentor design managers and individual contributors.

Leads full-cycle recruiting for technical roles across engineering, product, data, AI/ML, security, and related functions. Advises executives and hiring leaders, develops targeted talent strategies, uses recruiting and market data to improve decisions, strengthens structured and inclusive assessments, delivers strong candidate experiences, supports workforce planning, and scales recruiting practices, systems, and interviewer readiness.

The Growth Product Manager will oversee Poshmark's marketing technology, focusing on customer engagement platforms, data infrastructure, and growth strategies for email, push notifications, and CRM programs. Responsible for strategic implementation and collaboration with engineering and data science teams, the role aims to optimize user engagement and improve message effectiveness.