Jobs at Portnox

Lead customer deployments of cloud-native network access control solutions from post-sales handoff through production rollout and support transition. Responsibilities include discovery, implementation planning, 802.1X and RADIUS configuration, identity and endpoint integrations, troubleshooting with logs and packet captures, phased rollouts, customer training, documentation, escalation management, and handoff to ongoing support.

Lead customer deployments of cloud-native network access control solutions from post-sales handoff through production rollout and support transition. Responsibilities include discovery, implementation planning, technical leadership, troubleshooting with logs and packet captures, pilot and phased deployments, escalation management, administrator training, documentation, and handoff. The role requires networking expertise across TCP/IP, identity, endpoint management, certificates, wireless, 802.1X, RADIUS, and access policies, plus strong customer communication, organization, and independent product learning.

Coordinate customer onboarding projects from handoff through completion by organizing kickoffs, tracking milestones, owners, blockers, and deadlines. Follow up with customers and internal teams, maintain paused-project records, escalate ownership or capacity issues, produce weekly status reports, and improve onboarding processes, templates, checklists, and reminders.

Provides administrative and operational support across HR, channel partnerships, renewals, customer experience, and general business activities. Responsibilities include maintaining records, coordinating onboarding and training, tracking agreements and renewals, supporting customer communications, updating systems, preparing spreadsheets and reports, and assisting with special projects. The role is mostly remote with in-office work on Mondays.

Own the customer lifecycle for strategic accounts, leading onboarding, adoption, retention, and expansion. Coordinate technical projects and cross-functional teams, build stakeholder relationships, monitor customer health, report insights to executives, optimize customer success processes, and use Salesforce and customer experience tools to document interactions and track outcomes.

Owns Portnox’s paid digital demand generation, including search, social, review-site, video, newsletter, landing page, and form campaigns. Builds lead scoring, qualification, routing, lifecycle nurture, and opportunity acceleration programs. Manages budgets, analyzes full-funnel performance, reports on ROI, and continuously tests channels, campaigns, forms, scoring models, and nurture strategies in partnership with Sales and SDR teams.

Own and build Portnox’s account-based marketing motion across content, display, paid social, email, and events. Design always-on campaigns targeting named accounts and buying committees, align messaging and execution with SDR teams, manage ABM and intent platforms, and optimize campaigns for engagement and opportunity creation. Develop account-level reporting, dashboards, and a scalable ABM playbook that connects marketing activity to pipeline outcomes.

Generate and qualify outbound and inbound leads via calls, email, and research; create personalized messaging; schedule demos; nurture prospects with marketing; track activity in CRM; and develop pipeline to hand qualified opportunities to Account Executives.